Jacob Steeves
Service Manager
Hyman Bros. Infiniti of Richmond
11840 Midlothian Turnpike
Midlothian, VA 23113
7 Reviews
Write a Review7 Reviews of Jacob Steeves
September 26, 2024
I've owned 3 Infiniti's, 2 qx56 and now the qx80. Unfortunately the engine seized up due to the radiator breaking. I paid over $300 to have it towed to Hyman Bros. It is still under warranty, but wou Unfortunately the engine seized up due to the radiator breaking. I paid over $300 to have it towed to Hyman Bros. It is still under warranty, but would you believe the xxxx I'm going through. I do my own oil changes, I had to go find what I could for my recipes even though it was 1. my radiator that caused that engine failure 2. There is a Magnuson moss warranty act to protect people who do their own work 3. Infiniti can do a slug test to see if I have been doing an oil change. But no they are on some power trip. They also say there are no loaner cars. Really this is supposed to be a luxury dealership and this is how they treat their customers. It's now been a week. Still no work, or word because they are trying to void it I'll keep you all posted!!! More
February 14, 2024
Took our Infiniti in for issues with rear hatch not working. Tech doesn't know what he was talking about. Paid $175.00 told us it would cost $2,397.00 for parts not needed and had to have it taken els working. Tech doesn't know what he was talking about. Paid $175.00 told us it would cost $2,397.00 for parts not needed and had to have it taken else where. What the tech said was totally wrong. It cost us another $250.00 to rule out what the tech at Infiniti said. More
Other Employees Tagged: Jordon Katzin
May 04, 2023
The consultants and staff are friendly and knowledgeable. It was a very good experience. I will go back. It was a very good experience. I will go back. More
Other Employees Tagged: Vernon James, Stuart Beach, Haywood Hyman
May 13, 2021
This is our third vehicle that we’ve bought from a Hyman Bros dealership. They are always very easy to deal with and extremely accommodating. Got us in for replacement tires the next week (we bought on a Bros dealership. They are always very easy to deal with and extremely accommodating. Got us in for replacement tires the next week (we bought on a Saturday) as agreed. No issues at all. More
Other Employees Tagged: Joe Taylor
July 25, 2020
Joe, Hayden and Dil was wonderful and enjoyed the experience. Love my new LEXUS RX350. I will definitely be back for my next vehicle and refer all my family and friends to Joe and Hyman Bros Auto! experience. Love my new LEXUS RX350. I will definitely be back for my next vehicle and refer all my family and friends to Joe and Hyman Bros Auto! More
Other Employees Tagged: Joe Taylor, Stuart Beach , Hayden,Dill
July 06, 2020
The employees there are friendly, willing to help. Their online and in-person services is efficient, and easy. Oh they're good with pricing. Overall, I'm happy with what I have. online and in-person services is efficient, and easy. Oh they're good with pricing. Overall, I'm happy with what I have. More
Other Employees Tagged: Stuart Beach , DEONTE LEVI, Hunter Morris
February 16, 2018
It was great Vernon was a humble giant..I left with the car I've been car shopping and had a not so good experience at another dealer.At hyman I felt like they were really working hard to get me tge car that I I've been car shopping and had a not so good experience at another dealer.At hyman I felt like they were really working hard to get me tge car that I wanted. Thanks More
Other Employees Tagged: Vernon James