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Jacob Povlich
Jacob Povlich at Russ Darrow Kia of Waukesha
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Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.6
172 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

10 yrs, 4 mos

Industry Experience

15 yrs, 4 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.6

172 Reviews

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172 Reviews of Jacob Povlich

April 14, 2025

Dealership Rating
Employee Rating

Jacob recognized the problem and took care of the problem which was the result of oil change performed a couple weeks earlier. He addressed the issue immediately. More

by JARATA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby

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Apr 15, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

April 13, 2025

Dealership Rating
Employee Rating

Staff was courteous When scheduling an appointment they are always very accommodating. excellent Jacob is great More

by DONKOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Neumann

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Apr 13, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

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Employee Rating

Service service service service service service service service service service service service service service car wash More

by CHIPPEWATRUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Joseph Sili

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Apr 11, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 05, 2025

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Employee Rating

I came in for an oil change and well satisfied, the service tech/ rep did a great job in attending to my needs. Thanks More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

Appt times accommodating. Staff generally very nice. Your waiting room cld be a little spiffier. Service on my car is great. More

by ganachegirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

March 30, 2025

Dealership Rating
Employee Rating

Great service department employees. Need better & larger waiting room. Free peanuts or protein snack would be nice too. More

by a44toro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Joseph Sili

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Mar 31, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

March 27, 2025

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Employee Rating

Very accommadating in all areas and got the work done in time they told me More

by DVOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Joseph Sili

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Mar 27, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

March 24, 2025

Dealership Rating
Employee Rating

Service was good with follow up recommendations. Communications were good through the service provided. Will come back. More

by David Dyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Joseph Sili

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Mar 24, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, David, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

I was graciously given a quick appointment and explained what might happen in the future More

by springcitygal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby

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Mar 24, 2025

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

March 16, 2025

Dealership Rating
Employee Rating

I came in for a recall and they took care of my right away. My mileage is much better now, so I'm very happy. More

by SUMMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby , Joseph Sili

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Mar 17, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

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