Jacob Povlich
Jacob Povlich at Russ Darrow Waukesha Kia
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Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Waukesha Kia

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.4
146 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

9 yrs, 11 mos

Industry Experience

14 yrs, 11 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.4

146 Reviews

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146 Reviews of Jacob Povlich

May 29, 2024

Dealership Rating
Employee Rating

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home. More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2024

Russ Darrow Waukesha Kia responded

Thank you, DrNotes, for your positive feedback! We're glad to hear that we could schedule your recall service promptly and that the service was professionally done. It's great to know you enjoyed driving home in a clean car. We appreciate your support!

April 15, 2024

Dealership Rating
Employee Rating

We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the More

by Bmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2024

Russ Darrow Waukesha Kia responded

Thank you for sharing your experience! The team at Kia of Waukesha is thrilled to hear that Xavier went above and beyond to assist you. We're glad he could help you identify the key features for your next vehicle and quickly locate the right one for you. It's great to know that you received a fair trade-in value on your 2020 Kia towards your new 2024 Kia. We appreciate your high recommendation and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 03, 2024

Dealership Rating
Employee Rating

Katie was knowledgeable, she listened to my needs and found me exactly the car I needed. I would buy from her again. More

by Carbuyer1
Purchase Time
Recommend Dealer
Yes
Jun 01, 2024

Russ Darrow Waukesha Kia responded

Thank you for your great review! The team at Kia of Waukesha is delighted to hear that Katie was knowledgeable and attentive to your needs, helping you find exactly the car you needed. We appreciate your trust and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

March 13, 2024

Dealership Rating
Employee Rating

Wally was very helpful with this purchase. Went out of his way to make sure all my needs were met! I prefer Russ Darrow over other dealers. All 4 of my Kia’s have came from a Russ Darrow deal More

by vrhelam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wally Thom, Charlie Ziegler

June 16, 2023

Dealership Rating
Employee Rating

Kayleigh was GREAT and squeezed me in quickly because my check engine light was on. She was curteous and friendly and let me know the cost of the service right away. I also appreciate the customer shuttle. More

by Ellie
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayleigh, Brian (the shuttle driver)

March 20, 2023

Dealership Rating
Employee Rating

Buy a car or trucks check before buy for russ too much system doesn't work perfect after done paperwork you can't return or refund money back so you guys lost money pay more for all part. Key in your hand More

by Nur muhamad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brandon McGahee, Charlie Ziegler , Rebecca Boczkowski, Kenney Crump

March 18, 2023

Dealership Rating
Employee Rating

Great place for buying a car and for receiving Service. They service Kia's and all other makes and models. Advisors are top notch, knowledgeable and friendly. Techs are amazing group of guys that are effic More

by RedDragon378
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 18, 2023

Dealership Rating
Employee Rating

We have been using this dealership since 2012 due to the extraordinary sales and service assistance. All the cars we own have been Kia's done that first purchase. More

by John K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 11, 2023

Dealership Rating
Employee Rating

Outstanding sales and service where going above and beyond is the norm!!! Dennis even came in on his day off to complete the sale and meet our needs. This is our 4th new car purchase from this dealersh More

by John K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 07, 2022

Dealership Rating
Employee Rating

Great service. Great customer service. Easy to make an appointment. Less than an hour for total service. More

by Terri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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