Jacob McRannolds

They had the vehicle I wanted and we put a deal together that was fair to all. The process was very easy and streamlined. I was very happy with all aspects of the transaction. that was fair to all. The process was very easy and streamlined. I was very happy with all aspects of the transaction. More

by Geoff Casner Verified Customer Verified Customer

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Everyone was very friendly I think they should try to give you the best deal to begin with instead of the buyer having to ask for a better deal give you the best deal to begin with instead of the buyer having to ask for a better deal More

by Fosterbarbaraa1 Verified Customer Verified Customer

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I had a very great experience with the staff at lake city Honda I have not stop talking about it. Jay was great and walk me thru all my questions. H Honda I have not stop talking about it. Jay was great and walk me thru all my questions. H More

by redhorse467 Verified Customer Verified Customer

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They got me into my Honda Accord Sport 😍and were super nice and attentive. I’ll go back for my next ride for sure🤙🏼 nice and attentive. I’ll go back for my next ride for sure🤙🏼 More

by BRANDONMARTIN1022 Verified Customer Verified Customer

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While the sales people are helpful and knowledgeable, management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get financing through the dealership from a sales manager. This was further exacerbated by the attempt of the dealership to include a $1,000 "Non-Finance Fee" for not financing through them. I protested with suggestions of legal action and this punitive fee was removed but it has soured me on doing business with this dealership in the future. I also was not given a registration to go along with transferring my tag from my old car that was totaled in an accident only to be told it was not accessible to be printed and I was not given a temp tag that evening and was told I was legal to drive with my tag on the car. Turns out I wasn't. I had to get the DMV involved to get me a temporary tag and was informed that this is an ongoing problem with the Morgan Auto Group dealerships. It is an issue with their third party vendor which they recently began doing business with. I believe the root of the problem here is the Morgan Auto Group. This is a large corporation that has bought up dealerships only to lose the personal touch that the hometown owners gave customers. Additionally, as I brought my own financing in, this process should have only taken a fraction of the time to complete. My next vehicle purchase will be with any dealership NOT associated with Morgan Auto Group. I would like to add that this is not a reflection on this dealership's service department. I would rate the service department with 10 stars if that was available. They are the best in the business and I will not hesitate to have my new Honda Accord serviced here. I even bring my wife's 2022 Nissan Sentra to them for service not related to warranty work. More

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Josh Lindsay was an absolute delight to work with! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! More

by jesse.bee5252 Verified Customer Verified Customer

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Great customer service with help in every 10 out of 10 prefect service no complaints would recommend prefect service no complaints would recommend More

by JASMINEBRISTOL0907 Verified Customer Verified Customer

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I thought Jacob did a good job with out being to pushy the whole experience was better than expected the whole experience was better than expected More

by EVERETT4963 Verified Customer Verified Customer

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Very professional and courteous individuals the salesman was very knowledgeable but was not pushy made for comfortable transaction was very knowledgeable but was not pushy made for comfortable transaction More

by EVERETT4963 Verified Customer Verified Customer

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BEWARE! They do not care, they falsify paperwork, tell you one thing then do another, they’re just terrible people and I don’t know how they can sleep at nig They do not care, they falsify paperwork, tell you one thing then do another, they’re just terrible people and I don’t know how they can sleep at night knowing they did what they did to me! Absolutely do not go there to get a vehicle!!! If you do READ ABSOLUTELY EVERYTHING, do not sign anything and know what you will and won’t put up with. The only reason I give this a one star is because our sales guy Josh was amazing to work with but he is much better than that company and should find another dealership to represent! Financial advisor/person Brendan admitted to “padding the documents in order to get the person financed”. I will never go to any dealership in Lake City ever again. Fortunately they had paperwork back tracking and I will be able to reverse my loan on their 2018 BMW X5 35i and in a few months my credit should go back up. Avoid the tall annoying financial guy with a funny hair cut lol. Avoid if you can! Or ask for Josh! More

by Rae Leigh Verified Customer Verified Customer

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