Jacob Linn

They were quick and friendly when purchasing, but there are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 charge credits with my purchase, but I didn't receive the code for them. I followed up and they indicated that they were working on finding out the issue. I mistakenly filled out the survey, and from then on they stopped responding to me. I texted a couple of times to follow up, no response. I then called to find out what was going on and was told that the credits weren't offered any longer, despite being told I would get them. When I brought up I was told I would get them and therefore should still receive them as their mistake wasn't my fault, the salesperson said they would have have their manager call me back the next day. Four days later, and haven't heard back. Beyond that, I used their website to price my trade in. My car had very low miles and was excellently maintained. They offered the value in the range their website gave for that model with twice as many miles. I realized shortly after when they priced out the my trade in, they didn't put the actual miles in for the trade in value, but went with the default, expected miles. All in all, I can't recommend them, it has been a very, very frustrating experience. I used Costco, and will be reaching out to them to update my review with them. The first part of this review, above, was originally posted on Google, and a representative replied asking for me to reach out via email to discuss my issues with the dealer. I did so the following evening (Thursday the 20th at about 9:30 PM). It has been a week since I emailed (today being the 28th), and there has been no phone call or email. I'm beginning to wonder if not responding is part of their customer outreach training program. This is one of the absolute worst customer experiences I've had. Usually companies have the decency to not respond to you before you do a survey, as well as after, but to make it so blatant that the survey is the only thing that matters is quite shocking. More

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Jacob was great from start to finish. He knew his stuff when it came to EVs. Really helpful in getting us taken care of. Really good experience! He knew his stuff when it came to EVs. Really helpful in getting us taken care of. Really good experience! More

by HOTSPRINGER66 Verified Customer Verified Customer

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First rate experience. Dealt with one person from the start until meeting with the finance office. Dealt with one person from the start until meeting with the finance office. More

by 1957MBP Verified Customer Verified Customer

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Quick and effective service to get me in my new car. Thanks for the help Thanks for the help More

by ROBERTDMCGEE Verified Customer Verified Customer

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The puchase of the car went very smooth and quick. The sales people and the finance department were very nice. The only down side was that when i picked up the car it had not been washed. The sales people and the finance department were very nice. The only down side was that when i picked up the car it had not been washed. More

by GILBERTSENREX Verified Customer Verified Customer

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Such a great experience. They made sure I got what i needed. Thank you so much! They made sure I got what i needed. Thank you so much! More

by PHILIPNITTI Verified Customer Verified Customer

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Everyone who put together my trade-in and lease agreement was knowledgeablen, professional and wonderful. was knowledgeablen, professional and wonderful. More

by KAMIKAZIKITTEN1 Verified Customer Verified Customer

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All that I asked to be taken care was done. Both Donovan and Jacob were very helpful. Both Donovan and Jacob were very helpful. More

by OREGONCRAFTRUBBER Verified Customer Verified Customer

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I had a great experience at Ron Tonkin Kia! Jacob was great in helping me pick out my Kia Forte and helped me understand all the features that come with the vehicle! I am trying to convince my Jacob was great in helping me pick out my Kia Forte and helped me understand all the features that come with the vehicle! I am trying to convince my mom to purchase a vehicle from this dealership because Jacob made it so easy! More

by SAMSCHIFFERDECKER Verified Customer Verified Customer

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Great customer service as always! Love the low pressure sales approach at Ron Tonkin. We gave them a payment amount target and they made it work! Love the low pressure sales approach at Ron Tonkin. We gave them a payment amount target and they made it work! More

by TKBRAMEL11 Verified Customer Verified Customer

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