Jacob Lindholm

In May, they sold me a 2018 kicks that had several issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall a issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall at stoplights, the front collision sensor came on, the check engine light came on, the A/C wasn't working and when I would back up to the left, the suspension would make a loud popping noise. It was a nightmare having to put it back in their service department several times only to keep getting it back unfixed. The Kicks was still making the popping noise so I traded it in. And I had to plead with them to get them to give me loaners when it would go back into service. They always had an excuse to not give me one and I had to fight for one. It was like pulling teeth to get them to give me a loaner anytime. So I traded the Kicks in for a Rogue which also comes with their certified pre-owned guarantee and they obviously didn't do their due diligence to inspect this one before selling it to me either because right away, I noticed noise in the suspension of this one as well and the c port went out, got very hot and I was afraid it would start a fire. They also sold it to me with very low tread on the tires so when I got a nail in my tire, I had to replace all 4 in the first month after purchasing this vehicle. When I called them to try to get service because replacing the right front axel didn't fix the noise, they wanted me to drop the car off for an entire day without a loaner which is completely unreasonable. I lost a lot of time money by having to keep putting the kicks in their service department and then having to trade it in because they couldn't fix the issue with the Kicks. I did have a lawyer send them a letter because they were outright refusing to give me a loaner because they falsely accused me of using their loaners for rideshare and delivery services. I used a legal plan that I have that covers demand letters but I do not have an attorney retained. And of course I filed a complaint with the attorney general after all of the stress and difficulties this dealer has put me though. Another mechanic diagnosed it in less than two hours. Why are they so unreasonable and asking to drop it off for an entire day to diagnose a car without a loaner? I have all of my proof of all of this ready to go for arbitration. I will retain a lawyer now that Neil Becker called to yell at me and they had the audacity to respond to my complaint saying they've bent over backwards for me. How is making me fight to get a loaner after you sold me a faulty car bending over backwards? What a joke. They're about to find out legally that they can't just not service my vehicle when it came with their gerald lifetime warranty. More

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Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More

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I walked into Gerald Nissan with my Dad and my list of must-haves in our next vehicle. Manny was exceptionally knowledgable and extremely helpful by going over all the options and physically climbing in a must-haves in our next vehicle. Manny was exceptionally knowledgable and extremely helpful by going over all the options and physically climbing in and out and all around (like my kids, ha ha) to show me visually the different scenarios. He also really LISTENED and even picked up on clues that I was not yet in my “buying window”. Once we test drove and determined which size vehicle was best, Gerald Nissan allowed me to borrow the actual vehicle overnight and into the next day of our regular daily routine. Manny also gave me the time and space to check out the competition on my list. He understood what a big purchase this is and wanted me to be certain and happy long after the sale. Smart man! I was also pleasantly surprised at the easy process of working directly with sales manager, Vinod on price and packaging. Not pushy. Very kind. And clearly cared about making sure we were good with and understood every line item. Thank you. As a female, car shopping can often be overwhelming and there have been times in the past (NOT at Gerald) where I have left in tears, because of the old-school mentality that girls just don’t know. Never once did I feel this way. And I have to give a shout out to Jake too! He made what is normally a LONG, boring and overwhelming process — the nitty gritty of paperwork — almost fun with his visuals and personal way of making sure we were aware of all we were signing. If you are in the market — no matter the brand of car honestly — I highly recommend giving Manny / Gerald Auto Group a call and chance to help you out. Thank you all again and again! Signed, one happy mom More

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My experience with Gerald Nissan was seamless from start to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to G to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to Gerald Nissan to shop with John. More

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After visiting many dealerships lately, I was very impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and th impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and thoughtful. He really worked with the sales manager, Luis, to get us a reasonable deal, despite the current climate of auto sales. And the business manager, Jacob, did a great job explaining things without being pushy. I totally recommend this team. Definitely ask for Austin! More

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I purchased my new to me Sentra from here. Everyone was amazing! Allison and Dana helped me prepare for my appointment so everything was ready to go. Noaha was a great salesman who was very at Everyone was amazing! Allison and Dana helped me prepare for my appointment so everything was ready to go. Noaha was a great salesman who was very attentive and accommodating. Jake in finance was able to beat my rate by a half a percent! The desk managers and General Manager were all so kind and welcoming. I also got a lifetime power train warranty included with purchase! I will recommend Gerald Nissan in Naperville to everyone I know. More

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Did a nice job, but took a long time when buying a car. Suggest you try to get as much completed before you walk in prior to your arrival. They kept walking away without explanation which was frustrating Suggest you try to get as much completed before you walk in prior to your arrival. They kept walking away without explanation which was frustrating. But we got what we wanted, with a fair price. Finance person was extremely efficient and good at his job. Because of him, I will give 5 stars. More

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I purchased my leased car. The transactions was seamless. How Krick was awesome as usual. Gerald is always a good deal. I have purchased 4 vehicles, leased 3 and serviced 8 Nissans at Gerald ove seamless. How Krick was awesome as usual. Gerald is always a good deal. I have purchased 4 vehicles, leased 3 and serviced 8 Nissans at Gerald over the last 20 years.......always consistent, fair and helpful. More

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Great dealership. Everything perfect. Only problem is that I get so many surveys from various parts of Nissan family. that I get so many surveys from various parts of Nissan family. More

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As Always Great Service ! What I appreciate the MOST is Gerald"s HONESTY ! Very competitive prices and fast service .Joseph in service was very helpful and Professional. THANK YOU !! Gerald"s HONESTY ! Very competitive prices and fast service .Joseph in service was very helpful and Professional. THANK YOU !! More

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