Jacob Hewson

Kevin was responsive to my messages and provided some competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "Y competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "You could possibly take my offer elsewhere and have someone either match it or beat it." While I understand his reasoning, not everyone is in a position to make phone calls—I’m currently recovering from temporary hearing loss, for example. Additionally, I value written communication for something as significant as a car purchase, as verbal agreements can often lead to misunderstandings or changes later on. If he was confident that no one could beat his price, there shouldn't be an issue providing it in writing. Plus, other sales, like Shea Reyes and Jacob Hewson from White Bear, were willing to send their best offers directly via email without any hesitation. Eventually, Kevin did provide his written offer, stating that he could go $500 lower if someone else matched or beat it. I have a friend, Ray, who was also in the market for a car, so I reached out to Kevin to see if he could go $500 lower if we both went to the dealership. Feeling confident in the deal, Ray and I went to the dealership after work, and I brought along another friend to ensure I accurately heard all the information. Ray's girlfriend wanted to join us as well, but she was still in class at the time. When I arrived at the dealership and selected a Crosstrek, the process was initially smooth. However, as I was signing the paperwork, Ray's girlfriend texted him, indicating she needed more time to consider the deal. It was at this point that Kevin stood up and yelled at us, shouting, "Why do you need her approval for your car, and why isn’t she here?" This outburst was rude and unprofessional, and made my ear hurt given my hearing sensitivity. I suggested that we could do as he initially mentioned—send the offer to other dealers to see if they could beat it, then return to him with our decision, or simply proceed with the agreed price that day. If he had room for the $500 discount, the reason shouldn’t be such a sticking point, as it would save us all time and energy. My friends recommended White Bear to me, as they had positive experiences purchasing both used and new cars here. However, I feel my own experience could have been better. While Ray and his girlfriend are still exploring their options, they mentioned they might consider looking elsewhere. Although I can acknowledge that Kevin offered a fair deal, his aggressive tone and emotional reaction made the experience quite uncomfortable. More

Report | Print

I had a fantastic experience purchasing a new car with White Bear Subaru. They had the best prices out of all the nearby dealers and were always mindful of my time and decisions, never pushing anything I White Bear Subaru. They had the best prices out of all the nearby dealers and were always mindful of my time and decisions, never pushing anything I didn’t want or need. Jacob Hewson was a great sales rep, very polite, he answered all of my questions and was always quick to respond to emails, texts etc! I would definitely recommend them! More

Report | Print

The insurance sale looked mad after I refused to buy the long-term car insurance. Except for this, Jacob was friendly and had good answers to my questions. The price was transparent and the deposit was refu long-term car insurance. Except for this, Jacob was friendly and had good answers to my questions. The price was transparent and the deposit was refundable. More

by FY Verified Customer Verified Customer

Report | Print

Sales person Having Beacon was very helpful and attentive. Financing person was pleasant but not very informative about how to handle the first lease payment. attentive. Financing person was pleasant but not very informative about how to handle the first lease payment. More

Report | Print

Everyone was professional and friendly. My sale rep, Jake, was great The only issue was that Matt had gone home sick the day I arrived for my training. Wish someone had called me to tell My sale rep, Jake, was great The only issue was that Matt had gone home sick the day I arrived for my training. Wish someone had called me to tell me that and make another appt. Paperwork and financial process went smoothly and quickly. More

by JANETHENQUINET Verified Customer Verified Customer

Report | Print

Jacob was good , friendly, informative and very nice. When I have questions, he is very easy to reach. The facility is extremely clean, and nice! When I have questions, he is very easy to reach. The facility is extremely clean, and nice! More

by hirabayashi.asako Verified Customer Verified Customer

Report | Print

Other than the usual UPSELLING of add on services and products it was a good. Had a pre-approved loan from my Credit Union in hand so that part went quickly. Jacob was very in tune with what I wanted an products it was a good. Had a pre-approved loan from my Credit Union in hand so that part went quickly. Jacob was very in tune with what I wanted and called me when a vehicle became available at my price point. Your upselling services are WAAAAAYYYY over hyped. Dealership Service departments are OVER PRICED. As soon as they align with what is available with Good Year, Firestone, etc...., I will consider using one. Until then, you are simply wasting time. At least you are no worse than other dealerships when it come to trying to put lipstick on that pig! Overall a very good buying experience. More

by gtclamarche Verified Customer Verified Customer

Report | Print

I worked with Jacob and would like to mention that he provided an excellent service, all my questions were answered in no time, and I am very happy with my purchase. Thank you! provided an excellent service, all my questions were answered in no time, and I am very happy with my purchase. Thank you! More

by spavlova Verified Customer Verified Customer

Report | Print

Great service, thoughtful answers to our questions and made sure we were fully informed and comfortable with our decision! made sure we were fully informed and comfortable with our decision! More

by Sarah Verified Customer Verified Customer

Report | Print

They were very friendly and helpful during my whole experience and answered any questions that I had. experience and answered any questions that I had. More

by desmarie58 Verified Customer Verified Customer

Report | Print