Jacob Gonzalez

Closing appointment was extremely delayed resulting in myself and wife leaving. After an almost an hour of our appointment the general manager noticed our displeasure he offered to deliver the vehicle to myself and wife leaving. After an almost an hour of our appointment the general manager noticed our displeasure he offered to deliver the vehicle to our home After offering a debit card to buy us breakfast which we declined and left. If the closing manager just reached out to us and advised of the delay we could understand. Ultimately after 4 hours they sent Jacob to our home to delivered the vehicle. He was a great guy who took the bullet for Matthews ineptitude. So, as you can tell….. extremely dissatisfied. In closing, why didn’t the salesman ever reach out or his manager. Overall the place seems sloppy and over anxious to just build volume. More

by dagneta Verified Customer Verified Customer

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Mathew’s and Jacob did a great job in helping me get a new Elantra. new Elantra. More

by ROSEEAMES Verified Customer Verified Customer

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I write reviews after business is complete. A strong enthusiastic start ended with a frustrating waste of time (No call. No show. No care.) The Good: Great personalities and overall vibe fr A strong enthusiastic start ended with a frustrating waste of time (No call. No show. No care.) The Good: Great personalities and overall vibe from the staff. I witnessed an irate customer respectfully calmed down to address a problem during a busy time. When misteps occur, quick action addresses issues. The location supports a solid test drive with diverse conditions. The Need for Improvement: (1) Capital Region prices will be higher than those compared to Syracuse or CT; accept this fact. Determine the value of your time versus just price. Albany Hyundai's volume seems to put Matthews in the underdog position (can't win a head to head competition on price alone). (2) My rating reflects the time and energy being understanding and frustrating end with my otherwise nice salesperson - incorrect paperwork, registration received after expired, salesman wasted my time to drive back to the dealership when a phone call would've answered a concern. If two easy referral sales were redirected, it's worth knowing. I love an underdog but know what you may be facing. If half the energy to solicit a high rating review was present to be responsive in the end, this would be higher. More

by Molly Verified Customer Verified Customer

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Quick easy and very affordable. Would recommend to anyone in the market looking to purchase a new car. Would recommend to anyone in the market looking to purchase a new car. More

by AUSTIN.SLAMOWITZ Verified Customer Verified Customer

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Great experience! Jacob was amazing and so was the experience in making a deal for my new vehicle! Jacob was amazing and so was the experience in making a deal for my new vehicle! More

by MM Verified Customer Verified Customer

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Nice people there. ...customer service was really good and nice and did an amazing job ...customer service was really good and nice and did an amazing job More

by CATIE8279 Verified Customer Verified Customer

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It was great experience to work with all involved at Matthew's Hyundai.All made it enjoyable. Matthew's Hyundai.All made it enjoyable. More

by mechanic4power Verified Customer Verified Customer

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Jacob Gonzalez Was professional, courteous, and more than helpful. I would recommend him and Matthew’s auto to anyone I know! helpful. I would recommend him and Matthew’s auto to anyone I know! More

by mjkjr11 Verified Customer Verified Customer

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Everyone was very friendly and helpful. They went out of the way to make sure we are happy. They went out of the way to make sure we are happy. More

by PATRICIA22RED Verified Customer Verified Customer

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Jacob provide awesome service! He made himself aware of our preferences and tried his best to accommodate them. Thanks for all your help with our new car! He made himself aware of our preferences and tried his best to accommodate them. Thanks for all your help with our new car! More

by ANALESA Verified Customer Verified Customer

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