Jacob Egalite

This is by far the worst experience I have ever had. At the time of purchase, I was told the car would be much less than it really was, to “gain our business” they said they’d give me new floor mats at At the time of purchase, I was told the car would be much less than it really was, to “gain our business” they said they’d give me new floor mats at no cost and replace a missing piece of the inside passenger door, again at no cost! For over a month I spoke with my sales person multiple times per week and was assured it was either in the process of being ordered or was already ordered. I finally was able to speak to someone else and was told nothing was ordered and they don’t know what I’m talking about. Multiple times I called for a manager and no one called back. I finally got ahold of two different managers who apologized and said they took care of it and it was ordered that day. Both times I called back to check on a status update and again was told they didn’t know what I was talking about and nothing was ordered. Currently waiting for ANOTHER manager to call me back, which I’m sure the pattern will continue and they won’t. Incredibly frustrating and unprofessional. DO NOT BUY A CAR HERE. More

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Poor lack of communication and follow-up. I went in for a test drive and was supposed to receive a gift card in exchange. Never received it and so I reached out about it and was told some w I went in for a test drive and was supposed to receive a gift card in exchange. Never received it and so I reached out about it and was told some would contact me, no response. More

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