Jacob Banks
Jacob Banks at Genesis of Naples
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Jacob Banks

Product Specialist

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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3 Reviews
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3 Reviews

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3 Reviews of Jacob Banks

December 21, 2024

Dealership Rating
Employee Rating

Everything went very well. Pick up and drop off service is awesome! Driver Doug was very nice. More

by cbrown64
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2024

Dealership Rating
Employee Rating

Jacob was informative and knowledgeable about the vehicle we purchased. He had all the paperwork in place for an easy purchase. More

by jspencer628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2024

Genesis of Naples responded

Thank you for the great feedback! We're delighted to hear that Jacob made your experience smooth and informative at Genesis of Naples. Enjoy your new vehicle!

December 14, 2024

Dealership Rating
Employee Rating

Communication at the dealership was lacking. I sent multiple emails requesting information about a couple of cars and received nothing. I called the dealership and spoke with Jacob and things se More

by cmule
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Dec 16, 2024

Genesis of Naples responded

Thank you for sharing your experience with us. It's disappointing to hear about the communication issues and oversight regarding the cleanliness of your vehicle, as well as not receiving a temp tag. We strive to provide top-notch service and clearly missed the mark here, so I apologize for any inconvenience caused. If you're open to discussing this further or need assistance resolving these matters, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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