Jackson Callahan

Service was excellent. Was done in the time quoted. Car was clean snd looked great . Was done in the time quoted. Car was clean snd looked great . More

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The dealership took 18 days and driving my car for around 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the s 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the service department to fix the issue. What's worse, they permanently scratched multiple places of my dashboard and didn't even tell me about it. Then on my test drive after they said they fixed the dashboard rattle I started hearing an even louder rattle from the rear side passenger door and was told that there was nothing they could do about it. Very disappointed in the Sharon Herb Chambers Lexus service department and my first foray into the Lexus brand. More

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Excellent customer service! The service staff and the lady manning the cafe treated me like a valued guest. The service staff and the lady manning the cafe treated me like a valued guest. More

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My car came in with less than 19,000 miles. I was asked if I wanted an oil change. When I arrived at home I was wondering why I was not offered the 20,000 mile maintenance instead of paying f I was asked if I wanted an oil change. When I arrived at home I was wondering why I was not offered the 20,000 mile maintenance instead of paying for an oil change and tire rotation. A bit befuddled that this was nor recommended.o More

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Service was quick and responsive service recommendations were duly noted and applicable Very satisfied with service were duly noted and applicable Very satisfied with service More

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Great Service always. Went in for a spring bundle and it was really busy but still finished everything on time. Went in for a spring bundle and it was really busy but still finished everything on time. More

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All services are professional. Jackson Callahan answered all my questions. Before I left dealership he checked the DCM quickly. Jackson Callahan answered all my questions. Before I left dealership he checked the DCM quickly. More

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Herb Chambers Lexus in Sharon, is always professional and beyond courteous to their customers. It is always a pleasure working with them beyond courteous to their customers. It is always a pleasure working with them More

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He was very courteous and provided me with all the information I asked for. Thank you. information I asked for. Thank you. More

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Everyone I encountered was very friendly and professional. I recommend this dealership. I never have any problems here. professional. I recommend this dealership. I never have any problems here. More

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