Jack Schneider | Page 25

Edited 1/12/16 .....overall satisfied We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because for one, nothing was communicated to me that my vehicle was going to be there for 2 days. Dropped it off at 8am, didn't get a call until 3pm to let me know that part were just being ordered and they would need the vehicle the entire following day as well. They did give me a rental but I had to drive from south gilbert to Scottsdale at high traffic time, what a big pain, to pick up the rental so I could get to work in the morning. As part of the "extra warranty" we purchased, we were to get a nice "premium wash" with the service, but never happened. Picked up my car and it was dirty and they said sorry they forgot but if I wanted it washed I would have to wait 2hrs. I also had let them know I wouldn't be able to return the rental to them on the next day because I worked until 5 and had to get to my son's game right afterwards. It just seemed like it was an issue and I was inconveniencing them. If they had given me a heads up this type of repair would take that long, I would've scheduled another time and been more prepared. Also, the warranty we had purchased ended up not even covering the repair after all. Just very poor communication and expectations. Also, I had asked Tyson to have Brian call me regarding my car and because I was unhappy but he never did call me. Very surprising to get this poor of service from this dealership because we had nothing but the best experience buying our last 2 cars there. The owner Jack contacted me to apologize and gave us a great awesome detail on our vehicle, service was great on return visit. He took the time to contact me to rectify this issue and we greatly appreciated it. More

by Jager12252000 Verified Customer Verified Customer

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Beware on all fronts - personnel, and the actual vehicles Have purchased more than 70 cars...many high end like German brands and have assisted hundred of people in buying over a period of decades. This incl Have purchased more than 70 cars...many high end like German brands and have assisted hundred of people in buying over a period of decades. This includes assisting a buyer of a rare Ferrari at the Monterey Pebble Beach Concours d'Elegance. My experience with Certified Benz and Beemer included: 1. Unprofessional sales rep and an equally unprofessional manager named Lee Grubbs. 2. Tactics , comments, and lies I would have expected from a "buy here - pay here" low end used care lot in the seedy part of town but quite common throughout the Phoenix area due to the lack of governance of auto/truck sales operations in Arizona. 3. Inability to keep promised on work orders call "We Owe's" in the business. 4. Stronger interest in delivering the vehicle than making the customer have a solid buying experience. 5. Willingness to look you in the eye and tell you that any repair or work they perform in their own shop is only $200 no matter how insulting this may be to people who, in some cases, are far more educated and possess considerably more experience than this dealer's personnel. Does this mean that everyone will have a bad experience and that all of their vehicles come from a chop shop in Las Vegas, Texas, or Los Angeles? Of course not...but all of their cars should be a strong representation of quality and you cannot make them appear and run right upfront...then charge more and make them right. Encountered one professional at this dealer. Rocio Woodyard. Unfortunately she lacked the authority to allow the dealership to act in a professional manner. The others: Let me put it this way. For many years I ran agri businesses in California while working at NASA and other large technology organizations. Also was an award winning sports coach and competed in the Olympics in the 1964. Thus I am qualified to offer an opinion that I have professional concerns regarding some of their staff. That also includes the owner Jack Schneider. Bottom line is that all businesses that have procedural and operational issues are the fault of ownership and top management who either do not trust people to make business decisions or are afraid to. More

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Certified Benz and Beemer Exceeded My Expectations! Many thanks to Jack, Lee, Alex, and the rest of the staff at Certified Benz and Beemer for the great customer service...and a great new car! The CBB Many thanks to Jack, Lee, Alex, and the rest of the staff at Certified Benz and Beemer for the great customer service...and a great new car! The CBB team went above and beyond to provide me with an exceptional car buying experience. Thank you all! More

by jbo3125 Verified Customer Verified Customer

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great service!!! This dealer has great service all around from buying to bringing your vehicle in for service. Very friendly staff and easy to deal with, I have purcha This dealer has great service all around from buying to bringing your vehicle in for service. Very friendly staff and easy to deal with, I have purchased 2 vehicles there and will be back for my next!!!! Excellent all around!!!! More

by ctdignan Verified Customer Verified Customer

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My 911 I was very pleased with the service I received from Danny, I am very particular about cars and he made sure all my request were handled promptly. An I was very pleased with the service I received from Danny, I am very particular about cars and he made sure all my request were handled promptly. Andy went above and beyond to make sure My car was detailed exactly how I like and all the paper was done so all I had to do was to sign the docs. Jesus the detailed was very courteous and had an excellent work ethic.. Jack is the best owner I've ever dealt with. I am a difficult barterer and he displayed great patience and customer service. I'd want the car for free but he was respectful during the deal, I will buy from him again and send him people I know.. Lastly I know Mo worked his tail off and was a big help with the financing of the car. More

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Dealership Honored Their Commitment To Customer Service I purchased at 2009 BMW 535I in October 2014. I have had a few issues with the vehicle, and almost a year later the dealership has repaired the vehic I purchased at 2009 BMW 535I in October 2014. I have had a few issues with the vehicle, and almost a year later the dealership has repaired the vehicle. More

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Satisfied Customer Overall good experience with service,sales and owner. Took care of me and my needs. They had a large selection of cars to choose from. Mostly all were Overall good experience with service,sales and owner. Took care of me and my needs. They had a large selection of cars to choose from. Mostly all were certified with plenty of warranties still left on them. More

by fertile.dirt Verified Customer Verified Customer

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Things I prefer to buying a car Oral surgery, changing a flat tire on hot pavement in August in Arizona, a letter from the IRS. and a day waitin for my number to be called at the DMV Oral surgery, changing a flat tire on hot pavement in August in Arizona, a letter from the IRS. and a day waitin for my number to be called at the DMV all are more enjoyable than my previous experiences purchasing s vehicle. But no more ! Danny, Andy, Jack and Rocia know how to treat a customer with respect, honesty and dedication. I am completely happy with the vehicle and the experience of purchasing it at Certified Benz and Beemer. Thanks to you all ! More

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Most Honorable and Helpful People in the Business I have purchased two cars from Certified Benz and Beemer. They have provided me with the best customer service on sales as well as service side. Fran I have purchased two cars from Certified Benz and Beemer. They have provided me with the best customer service on sales as well as service side. Frankly, I have been looking for a car for some time and they were able to do everything fast and efficiently. I would consider them the Best Dealership in the Southwest. Once you decide what you want, they stop at nothing to make sure you are satisfied with both Quality and the Price. I even plan on purchasing a third car from them soon with the money I saved from my last purchase. More

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FAIR-MINDED DEALERSHIP I recently had an unfortunate experience with the purchase of a used vehicle. Once the owner of Benz & Beemer was made aware of my situation, he reac I recently had an unfortunate experience with the purchase of a used vehicle. Once the owner of Benz & Beemer was made aware of my situation, he reached out to me and we discussed the problem at length. I am happy to say that we came to a mutual agreement and were able to resolve the issue. Consequently, I feel comfortable recommending Certified Benz & Beemer as a dealership that strives to please its customers. More

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