Jack Nguyen
Jack Nguyen at Herb Chambers Ford of Braintree
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Jack Nguyen

Service Advisor

Herb Chambers Ford of Braintree

75 Granite St
Braintree, MA 02184

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4.5
212 Reviews
4.5

212 Reviews

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212 Reviews of Jack Nguyen

April 30, 2025

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Employee Rating

From the moment you walk in they are friendly, knowledge and will bend over backwards to get you the best deal. More

by silvana
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Chamberlain, Brandon Williams, Jessica Reed , Sales department sales- Bobby

Apr 30, 2025

Herb Chambers Ford of Braintree responded

Silvana, we're delighted to hear that our team at Herb Chambers Ford of Braintree made such a positive impression! Thanks for sharing your experience with us.

April 29, 2025

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I always go to the dealership cause they’re very friendly and knowledgeable. They take the time to explain everything to you. More

by okeefediane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Smith , Cindy

Apr 29, 2025

Herb Chambers Ford of Braintree responded

Okeefediane, we're delighted to hear that our team at Herb Chambers Ford of Braintree consistently provides you with friendly and knowledgeable service. Thank you for your continued trust in us!

April 28, 2025

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Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family More

by Jill
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Smith

Apr 28, 2025

Herb Chambers Ford of Braintree responded

Hi Jill, thank you for recommending Herb Chambers Ford of Braintree! We're delighted to hear that our team provided excellent service and a quick turnaround. We appreciate your support! Safe travels!

April 22, 2025

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Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker the More

by ROppman
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: David service manager

Apr 23, 2025

Herb Chambers Ford of Braintree responded

ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

April 10, 2025

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Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived. More

by Ezani10326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Smith

Apr 11, 2025

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Ford of Braintree! We appreciate your business and hope to see you again next time!

April 09, 2025

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Work was done well. No issues at all. Will go back again for next oil change More

by Timnick3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Smith

Apr 10, 2025

Herb Chambers Ford of Braintree responded

Thanks so much! We look forward to your next visit here at Herb Chambers Ford of Braintree!

April 05, 2025

Dealership Rating
Employee Rating

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th More

by Shawnchristmas677
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2025

Herb Chambers Ford of Braintree responded

Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!

April 02, 2025

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poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at More

by Littdee1
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Scott Lewis , David brownell

Apr 03, 2025

Herb Chambers Ford of Braintree responded

It isn't very reassuring to hear about your experience with our service team. We strive for excellence in customer care and regret any inconvenience caused. If you'd like to discuss further or have additional concerns, please feel free to reach out directly so we can address them appropriately. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Apr 04, 2025

Littdee1 responded

I had reached out to you via phone (04/02/25) prior to making this review to come to a mutual resolution. my demands weren't met which led me to this review. if you would like to discuss further please reach out.

March 27, 2025

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I took my Bronco Sport for an oil change. They realized i needed a new water pump and it is covered under the warranty still. Very nice and helpful stall More

by Jackie C
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Recommend Dealer
Yes
Mar 27, 2025

Herb Chambers Ford of Braintree responded

Jackie, we're glad to hear our team at Herb Chambers Ford of Braintree could assist with your Bronco Sport's needs and that everything was covered under warranty. Thanks for sharing your experience!

March 23, 2025

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Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems. More

by pmluvgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Herb Chambers Ford of Braintree responded

We're delighted to hear you had a smooth and pleasant experience at Herb Chambers Ford of Braintree! Thank you for recommending us, and we look forward to serving you again in the future.

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