Jack Martinez | Page 2

Great People to work with ,they work hard to make sure you get what was promised. very customer service driven and honest with any problems that my come up. you get what was promised. very customer service driven and honest with any problems that my come up. More

by mbrink2 Verified Customer Verified Customer

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Jacob was an amazing. He literally helped me with everything and made SURE I LEFT WITH A CAR THE SAME DAY. THIS PLACE IS AMAZING :) I recommend EVERYONE to go to them. everything and made SURE I LEFT WITH A CAR THE SAME DAY. THIS PLACE IS AMAZING :) I recommend EVERYONE to go to them. More

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Read the reviews carefully folks. Many similar issues as to what I experienced. Tried to initially call to test drive a vehicle as I was to be driving across the state to do so. Left messages to different s to what I experienced. Tried to initially call to test drive a vehicle as I was to be driving across the state to do so. Left messages to different salespersons and even the owner to coordinate this. Three days later I got a call back from the owner, John, and was told he would call back. Never happened. Finally after a barrage of calls I was in contact with a salesman and came the same day to drive and put a deposit down. Had a mechanical issue that they signed a "We Owe Form" in the agreement as a repair needed to complete the agreement. Have been back three times across the state to wait all day to find out they could not fix it. The last time I even had a dealership diagnostic to pinpoint the fix. Motorcars did not have the proper equipment to fix it. Turns out the professional dealership will charge $150 to fix the problem that Motorcars will not stand behind. The owner John refused to reimburse the $150 repair. His loss of future business over this will far exceed the cost. Not a good business decision John. When we picked up the vehicle upon sale there were very few stone chips on it. After a couple car washes the chips stood out like a sore thumb. The review of someone witnessing a sharpie touchup makes sense as a poor job of a coverup. Take your hard earned money and time elsewhere. You will be better off in the long run. More

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Hed this warning DO NOT DO BUSINESS WITH MOTORCARS OF LANSING! This is long but please read the whole thing to see how manipulative and slimy this dealership is. I made the mistake of trusting Motorcars LANSING! This is long but please read the whole thing to see how manipulative and slimy this dealership is. I made the mistake of trusting Motorcars especially the owner John Badawi and salesman Tommy Liles. I bought a 2011 Equinox from them. Tommy was the perfect salesman. Did everything he could to make the sale. Just as smooth as selling skunk oil. Well as I was driving away my oil warning came on and showed the oil they said they just changed was only 59% good. So I went home and had problem after problem with the oil. Tommy would say bring it in and i would make an appointment through Tommy and when i would get there tommy would say service was over booked can i bring it in another day. So I would say yes. Then the Equinox would do this chugging thing, stall and then i would put it in park in the middle of the street and start it up. I took it to my mechanic and they informed me it had no oil in it. It was just pouring out. I called Tommy and same thing again. Bring it in no time to see me. Finally on February 29,2020 i was driving down the street and all the warning lights came on and said shut engine down now. Of course I freaked out. I called Tommy and he said not a big deal shut it off wait about 10 minutes and it should be fine. NOPE! still saying shut engine off now. Called Tommy AGAIN, he said to have it towed there. It was 2 hrs until they could tow it so Tommy did send someone to pick me up. It is now April 16, 2020 and I still don't have a car. I did finally take it somewhere else and it is being worked on. Tommy kept telling me oh they are looking at it but they are really busy. One month later Jack the service manager got a chance to look at it but wouldn't pull the engine without me paying first. During all this time Tommy kept telling me he was talking to John and they would figure it out. I asked Tommy to have John call me several times and he never did. I left messages for John, nothing. Then they decide ok we will fix it you have a warranty right? I told Tommy again that no I did not I refinanced my loan and Wynn the warranty company would not transfer to my bank. Well then all xxxx broke loose because they were going to fix my Equinox on the warranty. Being that I didn't have one that didn't work. So Tommy comes up with this idea they will trade vehicles with me. Tommy stated they would pay off my loan for the Equinox and find another car for me. Again nothing was done. As usual Tommy and John blew me off. However I found a Ford escape at their Kalamazoo dealership and it was in my price range. I gave Tommy all the information to have it brought to Lansing. Two weeks later it was here. Then I had to wait a week to test drive it. Tommy sent me a text saying they would pay off my loan and get me the escape. Tommy made no effort to get financing. He told me to do it. WHAT! Then I meet with him again and, still did not have a car, and he gives me this piece of paper and now it says they are only paying $5000 on my loan as a trade in and added the rest of the loan to the escape loan! I am like what the heck, he is like no we will pay it off in full. We just have to do this on paper. Then virus hit and he didn't do a darn thing to help me. Finally, I woke up knew I was being majorly screwed over I had my car towed to another service dept. They pulled the engine and said it is not holding any oil at all. It will cost me$2200 to fix that. I am trying to get the paperwork for the purchase of the Equinox from the auction. Because the auction has to tell the dealer if there is anything wrong with it before the dealer buys it. Well do you think they will give it to me?! NOPE. Not so far. I speculate that they new it had a major oil problem but they would have my warranty pay for it. When for the umpteenth time I told Tommy I didn't have the warranty they dropped me like a hot potato. Tommy also had my second set of keys for the Equinox. He had them for 3 weeks they only needed a battery. He put them in his desk and never did anything with them. I called this past Monday to the dealership to see if Tommy was in and they transferred me to him. I said I need my keys. He said he wasn't at work and wasn't coming in until Saturday. I said mail them to me. His response, I will in a couple weeks. Well the dealership I took my Equinox to has loaner cars. For as long as Motorcars had my car, they would not loan me one because of insurance reasons, nor would they rent one for me. Awesome customer service,NOT!! I decide to drive to Motorcars and guess who is sitting at his desk, Tommy. Still hadn't taken care if my keys and gave them to someone else and they didn't know when he would be in. I know this is very long, but you need to know how Motorcars treats their customers once the sale is not. This dealership has no morals, integrity or scruples. Beware. I have also read their negative reviews. Their responses are pure bull crap! The positive reviews are mostly written by them. More

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Lovell helped my childhood dream come true, today I picked up the rarest and coolest Audi rs5 spec in the country.. blessed beyond measure. He was the best salesman I have ever worked with, will be my picked up the rarest and coolest Audi rs5 spec in the country.. blessed beyond measure. He was the best salesman I have ever worked with, will be my families new car guy. Expect a return visit! More

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This is the second vehicle we’ve purchased here, and we could not be more satisfied with BOTH of our experiences at Motorcars of Lansing! This time, Lovell was our Salesman & he made the entire process an could not be more satisfied with BOTH of our experiences at Motorcars of Lansing! This time, Lovell was our Salesman & he made the entire process an absolute breeze. His energy was contagious, and he was incredibly knowledgable. As someone who was previously employed in sales, I have to say that he is the ideal Salesman. He was able to sell us the perfect car for our family, while never once making us feel uncertain or pushed into purchasing. The whole process was very comfortable and even enjoyable! We will definitely be back. More

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Do NOT buy from Motorcars of Lansing!!! Don’t EVER buy a vehicle from Motorcars of Lansing. They sold me a truck with a bad transmission. 3 months later it went out completely. They took adv Don’t EVER buy a vehicle from Motorcars of Lansing. They sold me a truck with a bad transmission. 3 months later it went out completely. They took advantage of me not having car knowledge. I’ve spent a total of 16 hours in the waiting room being toyed around. The mechanic admitted that the truck was showing signs that the transmission was going out before selling. I also have picture proof of them using a permanent marker covering up rust spots and paint chips on a hood of vehicle they were “detailing” to sell. They constantly had interruptions and not a single person would focus on just one thing at a time. It took days and multiple calls to even get ahold of someone. If you want a reliable vehicle sold by true honest people, motorcars is NOT the place to go. Staff has even admitted to me this should not have happened to me and I should leave a bad review. If staff doesn’t trust them, why should customers? More

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Marti went above and beyond to make sure I was able to get a car. Like my daughter said “she’s the best” I would highly recommend anyone to Marti she’s been such a blessing to me and my children. We love get a car. Like my daughter said “she’s the best” I would highly recommend anyone to Marti she’s been such a blessing to me and my children. We love you Marti ! More

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Love the Truck! The sales staff was wonderful to do business with. Very helpful with any questions. Finance Department was so fast and accurate. We knew what was nee The sales staff was wonderful to do business with. Very helpful with any questions. Finance Department was so fast and accurate. We knew what was needed in advance to delivery and was informed that all the paperwork was ready and we were all set for delivery. The truck had inspection, oil change and everything needed on time. Fantastic, fast and so happy with the truck. More

by LAWLESSTRUCKING Verified Customer Verified Customer

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Amazing experience After months of looking for the perfect vehicle Marti found exactly what i was looking for and within my price range! Thanks agaiin for your dedicatio After months of looking for the perfect vehicle Marti found exactly what i was looking for and within my price range! Thanks agaiin for your dedication to making this happen for our family! More

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