Jack Kim
Jack Kim at South Bay Hyundai

Jack Kim | Page 32

Expert Service Consultant

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.6
1,089 Reviews

Welcome to South Bay Hyundai! I look forward to helping you with all of your service needs. I will do my best to take the utmost care of you and your car.

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Specialties & Trainings

Service Consultant Bronze Certification

Service Consultant Silver Certification

4.6

1,089 Reviews

Write a Review

1089 Reviews of Jack Kim

March 28, 2024

Dealership Rating
Employee Rating

Great service as always. Jack is the best. He has help me many times . He called me and let me know what was needed with my car. Called me when my car was ready and meet me w More

by TMINITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

South Bay Hyundai responded

This is such a wonderful review and recommendation! Customer service is vital and we are so pleased that Jack exceeded your expectations! We will make sure he hears all about it! Please let us know if there is anything more that you need.

March 28, 2024

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Employee Rating

I was asked if I wanted a car wash with my appt! I said yes, however, there was no car wash when I arrived to pick up my car More

by Chanowens
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Calvin Jeong

Mar 28, 2024

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.

March 27, 2024

Dealership Rating
Employee Rating

Jack was very nice and helpful. He gave all the information that I needed. Facility was clean as well after the renovation. More

by ladyjinee
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2024

South Bay Hyundai responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do.

March 27, 2024

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Beware if they say that there is an update that will take a few hours question if the will be putting the car in utility mode. They ran the 12 volt battery so much that it was completely dead the next morni More

by partnersinfo20
Workmanship
Recommend Dealer
No
Mar 28, 2024

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.

March 27, 2024

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Employee Rating

Waited for my car for 4 hours only to be told they did nothing. Waited another 30 minutes just to get a printed quote of what they didn’t do. So in total I spent 4 hours and 30 minutes sitting in a lobby More

by hvnbsideu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2024

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve our communication and we will be discussing this at our next staff meeting.

March 23, 2024

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Employee Rating

The new service area made it super easy to get in and out and the service personnel are top notch. More

by tropreg
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Calvin Jeong

Mar 25, 2024

South Bay Hyundai responded

We're so happy to hear you had such a positive experience with our team and that you enjoyed our new dealership! Thank you for choosing South Bay Hyundai and we hope to see you again.

March 22, 2024

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The dealership was professional, knowledgeable, and the staff was personable I will use their services again More

by kidtea
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Recommend Dealer
Yes
Mar 25, 2024

South Bay Hyundai responded

Thank you for your business and posting a review. Great to read about your nice experience working with Jack and our team. We'll be sure to recognize them for their excellent customer service. Please let us know if there's anything else we can do for you.

March 21, 2024

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Employee Rating

A simple oil change should not take 3 1/2 hrs to complete and especially while I am waiting for it. More

by mdorn934
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Mar 21, 2024

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.

March 21, 2024

Dealership Rating
Employee Rating

Car was brought in and covered under my Hyundai Wrap around Warranty, which was purchased at the time vehicle was purchased. During first visit, vehicle was diagnosed. On second visit vehicle was repai More

by espzto
Recommend Dealer
Yes

Other Employees Tagged: Calvin Jeong

Mar 21, 2024

South Bay Hyundai responded

Thank you for trusting South Bay Hyundai with your business! We appreciate you and understand your frustration.

March 20, 2024

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Employee Rating

Nice clean waiting area with snacks. Very professional & pleasant customer service personnel. Had to wait 6 hours before all the work was done. All work was done successfully. More

by Sistahlinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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