Jack Kim | Page 23

Had my car breakdown in Ca while on vacation from Az. Got it towed in and relayed the concerns. It was related that the parts needed to be ordered but after a week and a half I left VMx3 for advisor with Got it towed in and relayed the concerns. It was related that the parts needed to be ordered but after a week and a half I left VMx3 for advisor with no reply. Finally got ahold of him. Repairs were completed and car appears to run fine, but they had my name wrong(still is), and on the receipt they misread my odometer by about 40,000 miles. After promising to “wash it”, when car was picked up(despite advanced notice) it took them an hour to move another disabled car, the exterior was filthy after sitting outside for almost 3 weeks, and the i side had wrappers and other trash(not mine) on the inside. The kicker was the military/first responder discount on a $2400 repair? A mere $100……thanks for your service. Bottom line, the repair was done, but I wouldnt say it was the best customer service. More

by azpropertypros Verified Customer Verified Customer

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Hubby went early so we could get in and out. It was great service. Thank you It was great service. Thank you More

by Sexxxie24 Verified Customer Verified Customer

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Under Calvin's management, this service dept. is the best ever!! I always get well taken care of by the reps. is the best ever!! I always get well taken care of by the reps. More

by BORNIACAREERS Verified Customer Verified Customer

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I would always received misinformation from Jack. Very nice person just really was not able to rely on him for the correct information. Never really followed up to make it right. Very nice person just really was not able to rely on him for the correct information. Never really followed up to make it right. More

by montkaz2 Verified Customer Verified Customer

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First, making an appointment on line was very easy. Within one minute someone came over to assist me. I inform the person that Jack is my service advisor and they immediately inform Jack. Jack came Within one minute someone came over to assist me. I inform the person that Jack is my service advisor and they immediately inform Jack. Jack came right over and assist me and gave me the wait time for repairs. During the wait time Jack kept me informed. True to his word my vehicle was done when he said it would be. A word about the waiting room, nice chairs and good snacks. For me I just walk a couple of blocks to have a good lunch at one of many fast food restaurants that is around. More

by SM1TSR Verified Customer Verified Customer

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Visiting SBH for routine maintenance on my 2023 Santa Cruz and my 2012 Hyundai Genesis sedan, I was pleasantly surprised to find the construction finally finished! The "new" waiting room and sales area Cruz and my 2012 Hyundai Genesis sedan, I was pleasantly surprised to find the construction finally finished! The "new" waiting room and sales area is "state of the art", with comfortable seating, television viewing and refreshments. I was so glad to finally find a place to relax and work on my computer, as there were desks with a place to plug in that were connected to outlets in the floor. As far as the customer service and vehicle service I received, the mechanics, along with my Service Manager, Jack Kim, continue to give me 5 STAR, triple AAA service! Most people dread having to take their vehicle in for service; Jack Kim always makes it a pleasurable experience! If you have a Hyundai, I highly recommend you take it to be serviced at SBH! But don't ask for Jack, I want him all to myself! LOL! More

by GHMcPhatter Verified Customer Verified Customer

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Was not a long wait. The wait room was cool and the consultants were good. The wait room was cool and the consultants were good. More

by dputnam12002 Verified Customer Verified Customer

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I am consistently receiving top tier, White gloves treatment from Jack Kim. He's a pleasure to work with, finds the fastest way to get me out and truly understands the cars & their systems to recommen treatment from Jack Kim. He's a pleasure to work with, finds the fastest way to get me out and truly understands the cars & their systems to recommend the best remedy up front. Don't take your car anywhere else! More

by KAMRAN Verified Customer Verified Customer

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Very good and excellent customer service in and out in the timely manner thank you the timely manner thank you More

by anniehj701 Verified Customer Verified Customer

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I’m from out of town, and was visiting for my family’s celebration of life for my mom who passed suddenly in April. The service team helped get my mom’s car up and running again and made sure it’s working celebration of life for my mom who passed suddenly in April. The service team helped get my mom’s car up and running again and made sure it’s working well and safe to drive before I take over ownership. I appreciate the warmth, empathy, and customer service I received from Jack and everyone else I encountered at South Bay Hyundai. Being put in a shuttle back to my sister’s home was an especially nice touch that I was not expecting. It was great to get back home easily so that I could focus on spending time with family. More

by sarah.b.doherty Verified Customer Verified Customer

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