Jab Rahman | Page 54

Brittany Brandon was very helpful, friendly and personal. She did her best to answer my questions patiently and try to work out the price I wanted without pushing or playing number games. She continued to co She did her best to answer my questions patiently and try to work out the price I wanted without pushing or playing number games. She continued to contact me during the whole process even when she knew I was planning on buying the car from the other dealer. She gave me honest information and was able to get her manager, Mohit Saini, to give me a straightforward final number without a hidden agenda. They actually convinced me to go back to them 5 minutes before I was heading to the other dealer to buy the car. They are flexible and willing to help with the documents I did not bring. I praise their "never give up" attitude. One thing I did not understand is why Honda required them to add an incentive $750 to the final negotiated sale price, in order for me to pay a higher tax, and then they removed the $750 from the final out of the door number. So just watch out for this extra tax on the "incentive" you have to pay. Other than that, my over all experience was very good. Good job, Britanny and Mohit! More

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We have a very friendly & good experience at aurora dealership.Mr.jab Rahman & miss Nikki are very nice & polite people.we will definitely recommend other people who are looking for another car. dealership.Mr.jab Rahman & miss Nikki are very nice & polite people.we will definitely recommend other people who are looking for another car. More

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It was our first experience with Valley Honda when we bought our 2014 Accord EX-L V6 in Feb. 2014. The friendliness, professionalism and transparency really impressed me on behalf of Jab Rahman. When I g bought our 2014 Accord EX-L V6 in Feb. 2014. The friendliness, professionalism and transparency really impressed me on behalf of Jab Rahman. When I got engaged with Brandon, his customer service, professionalism, respect and care impressed me even further. I am not merely writing these lines to be thankful to these two individuals but to thank Valley Honda's Management to have such professional staff in their team and I am sure they are keep coaching them to go further in their excellence. To further prove my loyalty, I went back in March 2014 and bought a 2014 Honda Civic this time. Our son is only 8 years old otherwise I would have gotten him a Honda as well, again from Valley Honda using the same sales team. Their follow-up, not-pushing and courtesy was unimaginable. I never thought that I will write some flattering words for a professional in automobile industry. But these folks are not the regular sales person, they are Customer Care Personnel. You really feel that you are being looked after and not being cheated. At the end we as a consumer have to understand that this is business and every business has to make profit to stay alive. After certain point it's impossible to lower the price any more and only then you can see the real 'CARE' from a sales person. I tested them and they are rock solid. That's why for Civic, I took 15 minutes to wrap up the deal. Good work Jab Rahman and Brandon Brabec. More

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I visited Valley Honda to look for a used car, and I liked a Honda Accord. Roy explained me all the features of the car in very detail, we went on drive test and then I decided to buy that car. Roy and liked a Honda Accord. Roy explained me all the features of the car in very detail, we went on drive test and then I decided to buy that car. Roy and Jab helped me to choose right finance and insurance options. I called Roy after two days to understand some additional feature, and he explained me same very well. Overall it was a great experience. More

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I am giving this dealership an excellent rating primarily because the 2 salesmen my wife and I dealt with were extremely knowledgeable. Their friendly personalities and straightforward sales talk made for a because the 2 salesmen my wife and I dealt with were extremely knowledgeable. Their friendly personalities and straightforward sales talk made for a smooth process. From initial car review, preliminary test drive, extended test drive and finally cost negotiations we were always treated with respect. The other sales managers, Jab and Mohit, were both friendly. They both stop over to talk a couple times during the process. More

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Our 2012 Honda Civic did not start on the morning of 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions and then stated that he would send out one of his service men to see if it was the battery. He apologized and said he would be happy to help us out and do whatever it took to have the car working again. The service man, Terry Altman, was to be back to the dealership within 10 minutes and Jab would then send him out immediately. Within minutes Terry was at our home, he jumped the battery and it popped right off. Terry was very nice and so easy to work with. They both were very informative on what we should do now that they jumped the battery and how I should drive it for at least 20 minutes in order for the battery to take the charge in these below zero weather conditions. I was so totally thrilled that it was such an easy process, taking less then 30 minutes for the entire process! Excellent service! And Jab also sent an email shortly after the car was in service again, making sure everything was OK. What amazed me, we bought the car from him 15 months ago. At that time, we lived 100 miles from Aurora, but chose to come to Valley Honda to purchase our vehicle. And, he remembered us! He remembered that we were in town because of a Dr's apt and that we were purchasing a car for our daughter Taylor. He remembered it like it was yesterday! Now that is great customer service. And his email also stated, my job begins after I sell the car! Wow! That is super!! Thank-you Jab and thank-you Terry! You are excellent and Valley Honda should be thrilled that you are both employees of there's. I would highly recommend Valley Honda! More

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I have never liked dealing with the purchase of vehicles and generally loathe meetings with salespeople of any sort. From the moment we walked into the dealership to a couple days afterwards, my brother and and generally loathe meetings with salespeople of any sort. From the moment we walked into the dealership to a couple days afterwards, my brother and I have both been ranting about how this was probably one of the coolest places we've ever visited. Nice show room and very professionally laid out. People were dressed up and very business like. But I'm a goofy young man and I don't always care for all the show and class. When the staff spoke with us, I didn't feel like I was talking to professionals only concerned with keeping a corporate mandated image. I felt like I was chatting with locals at a neighborhood hang out. Everyone, young and old, had this sense of wanting to do business, but at no point in time making it feel like we had to purchase anything. In fact, details that would easily make me walk away from some deals were not only expressed, but assured to me that they were looked at and there was nothing major to be worried about. I drove away with a pretty awesome car and if I ever have to go back to this place, my biggest fear is that I'll end buying another one, haha. You guys have a beautiful facility and it's such a good vibe being around everyone that works at the place. Even the techs in the back gathered around a little bit to talk about how nice the car was and you can tell these people really liked doing what they do. It was very comfortable and good to know that your vehicles are in good hands. Working with Allan through both phone and email messages was a breeze. He made mention of being either new to the job or new to the dealership, but my impression is that he's the only type of salesperson I would ever want to deal with. He had not just great knowledge about the car, but was real laid back and calm about the whole purchase, while keeping the mindset of making a quality sale. He's a great guy from my interaction and I would strongly recommend anyone to come check this place out. Keep up the great work. More

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Amazing dealership - wonderful customer service - will always recommend Valley Honda! Looking forward to going back for service in the future. Very clean and up to date waiting area. Complexly remodele always recommend Valley Honda! Looking forward to going back for service in the future. Very clean and up to date waiting area. Complexly remodeled and looks incredible! More

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I had an amazingly easy experience with Kyle. I made an appointment with Kyle several days ago and met up with him Thursday December 5th. The experience was easy and straight forward. He immediately walked appointment with Kyle several days ago and met up with him Thursday December 5th. The experience was easy and straight forward. He immediately walked me to the Accord I inquired about and we went for a test drive. After the test drive he didn't pressure me to buy the car - he simply asked "what can I do for you next?" I asked for the best deal possible and we sat down to discuss prices. Not only did he get me a deal below the price I was expecting, but we came to an agreement in record time. The negotiating took all of 45 minutes maximum. He came back with a great rate as well which blew my credit unions offer out of the water. Even while waiting in the finance department Kyle came back twice to check on me and made sure that everything was okay. He even took the time to see me off in my new car and said to call him if I had any issues or questions (and I know he genuinely meant that). I will refer anyone and everyone I know to this dealer. I also need to mention that I brought my Dad along with me since this was my first car buying experience and being a recent college grad, I felt I'd need him to help me avoid getting ripped off. The deal we got was so great that my Dad left before the whole process was finished because he trusted Kyle and the dealership so much. This guy deserves more than a 5 out of 5. I am very satisfied. More

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Expected usual pushy sales experience with lies, avoiding straight answers and was surprised by politeness, straightforward answers and great price. In fact the price I got by just asking "how much" was bett straight answers and was surprised by politeness, straightforward answers and great price. In fact the price I got by just asking "how much" was better than I could find at other Honda dealerships after long negotiations. So if you're looking for a great price on new Honda and at the same time want to be treated like a decent human being this is the dealership for you. More

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