JR Willoughby

Made the process so laidback that they didn't bother disclosing to me that the car had a possibly significant issue that I'm having to take care of today--less than 48 hours after a sale. Mind you, I wa disclosing to me that the car had a possibly significant issue that I'm having to take care of today--less than 48 hours after a sale. Mind you, I was not purchasing a hobby car or super late model. It certainly wasn't a luxury vehicle either. Yet here I am figuring out how I'm going to pay for a possible engine issue because I bought a car as-is and no mechanical concerns were discussed with me. I thought I was at a "reputable" dealer, but this feels like I was working with a "buy here, pay here" lot. Worst decision I've EVER made. I can't believe that I trusted a dealership. They preyed on the fact that I wanted out of a lease and had less-than-desirable credit. I just expected to be treated like a person--not a sucker. More

Report | Print

Sabastian and JRWilloughby made my experience awesome buying a car. Treated me great and with respect! I would not hesitate to buy from them again! buying a car. Treated me great and with respect! I would not hesitate to buy from them again! More

Report | Print

Service worth the drive! I found THE car I wanted 400 miles from home at O’Steen Subaru - a Certified Pre-Owned Crosstrek Limited in (hard-to-find) Cool Gray Khaki. Fortunatel I found THE car I wanted 400 miles from home at O’Steen Subaru - a Certified Pre-Owned Crosstrek Limited in (hard-to-find) Cool Gray Khaki. Fortunately, I had Paula on my side - I can’t count all the emails and calls we exchanged but she was responsive and friendly. My local cousins came by and checked out the car for me - Sebastian welcomed them and answered all their questions. He was also our Sales contact when we finally were able to drive up and get the car this past weekend. They had me in and out quickly, even installing an accessory I requested that same morning. Thanks to Paula, Sebastian, JR and Will for making it happen! Getting exactly what I wanted made that long trip home worth it! More

Report | Print

Great customer service Had a great experience buying a car from O'Steen Subaru of Valdosta. I called this past Monday, already having done my research on the vehicle, a 201 Had a great experience buying a car from O'Steen Subaru of Valdosta. I called this past Monday, already having done my research on the vehicle, a 2019 Outback. I spoke with Landon Crown. Outstanding salesman. I explained what I was looking for. Told him what I expected. He called me back with an out the door price within a few minutes. He was able to reach the price in my head without any problem. The dealership in Tallahassee had given me a price, I made an offer, was more or less laughed at and this was on the same vehicle in a 2018 model. I never heard back from Tallahassee, and they say shop locally..I went to O'Steen's later that day and after they looked at my vehicle was even given a more money for my car. Landon was great explaining the vehicle to me. This was the best experience I have had at a car dealership. More

Report | Print

What a great buying experience! It could not have been any easier. My husband and I worked with Landon as our salesman. He is knowledgeable of the vehicles, friendly, patient and e It could not have been any easier. My husband and I worked with Landon as our salesman. He is knowledgeable of the vehicles, friendly, patient and easy to work with. We knew we wanted a truck for my husband, so Landon informed us of all the purchase options and waited for our decision. He made sure we knew all the truck features so we could make an informed decision and not settle for less. Our experience with the finance department was just as easy. Will was friendly and informed us upfront of our finance options. And JR worked with us to get the best pricing and within our price range. This was our second purchase working with these great O'steen employees; and I am still impressed with the service we received. They even delivered the truck to us since we don't live in the Valdosta area. I will continue to be a repeat buyer from O'steen Subaru. More

Report | Print

Service & Sales Working Together to Go Above and Beyond On our way back from FL to Atlanta we had a problem with our hatch closing after opening it at a rest stop. Subaru of Valdosta was the closest Subaru On our way back from FL to Atlanta we had a problem with our hatch closing after opening it at a rest stop. Subaru of Valdosta was the closest Subaru dealership on our way home. We spoke to Emily on the phone and she said to bring it in and they'd see what they could do to help us. We had it tied using rope from a beach tent. Ben Wilson the Service Manager took a look and the part we needed wasn't something they keep in stock. He got with JR Willoughby the Sales Manager and they pulled a part from a new Subaru and fixed ours in about an hour. This got us back on the road feeling safe and we didn't have to worry about taking time off from work the next day to fix it. It was all covered under warranty and this being our 1st Subaru Forester which we love made us so proud to be a Subaru owner. Even when you have a little trouble, Subaru dealers like this one stand behind the product and show they really care. What a nice, friendly, and caring staff. Wish we had bought our Subaru from them!!! More

Report | Print

Above and beyond Landon and JR at the Subaru Dealership went above and beyond for me. They were very patient, informative and kind. The both of them knew how important Landon and JR at the Subaru Dealership went above and beyond for me. They were very patient, informative and kind. The both of them knew how important it was for me to choose the right vehicle for my family. It has been a week since my purchase and they are still willing to help with any questions that might arise. I am beyond pleased with them. I will use the dealership for all my maintenance needs as well as referring them to any and everyone. To Landon and JR, you both are appreciated!! Thank you again!! More

Report | Print