JR Rodriguez
JR Rodriguez at Walter's Mercedes-Benz of Riverside

JR Rodriguez

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
432 Reviews

JR Rodriguez is not only a veteran in automotive service with over 12 years of experience, but also served his country in the United States Marine Corps. He enjoys staying active by running and hiking as well as spending time with his son. JR is a sports enthusiast and roots for the Los Angeles Dodgers, Los Angeles Lakers, and San Fransisco 49ers. The 2015 SLS AMG coupe is JR's favorite Mercedes Benz. He looks forward to assisting you with all of your service needs and will make sure you leave feeling 100% satisfied.

4.9

432 Reviews

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432 Reviews of JR Rodriguez

March 20, 2025

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Employee Rating

They are very professional in treating customers and very professional performing the work needed for your vehicle More

by framirez9939@westphysicians.org
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 21, 2025

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team was very professional in treating you and performing the work needed for your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 03, 2025

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Employee Rating

Professionals, caring and courteous with a commitment to none other than excellent service for all clients. More

by Cheryl123
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Walter's Mercedes-Benz of Riverside responded

Cheryl, We are grateful for you leaving us this wonderful review! We are pleased to know that our team was professional, caring, courteous and committed to providing you with excellent service. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 28, 2025

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Employee Rating

Great Service at the Dealership. Job well done Joe in the service department did a professional job More

by eljhuxen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 03, 2025

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joe this positive review! We are happy to know that he did a professional job and did it well. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 27, 2025

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Employee Rating

I’ve been buying cars from Walter’s for almost 15 years. They are great to work with and take care of their customers. JR Rodriguez in service is awesome. He always meets the quoted time frame and keeps me More

by KellyV
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 27, 2025

Walter's Mercedes-Benz of Riverside responded

Kelly, We are grateful for you leaving JR this exceptional review and recommendation! We are thrilled to hear that JR took excellent care of you and your automotive needs. We are pleased to know that he always meets the quoted time frame and keeps you updated throughout the process. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 29, 2025

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Kelly Sandefur is The best! ! She listens to you and makes sure all of you vehicle issues are addressed !💕💕 More

by Taylor
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 30, 2025

Walter's Mercedes-Benz of Riverside responded

Taylor, We appreciate you for leaving Kelly this stellar review! We are delighted to know that she listened to you, made sure all of your vehicle issues were addressed and is the best. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 18, 2025

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JR Rodriguez is an excellent advisor. He is courteous, knowledgeable, friendly, helpful and professional at his job. Highly recommended for anyone looking service advisor with great profe More

by Lawrence
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Workmanship
Service Time
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Recommend Dealer
Yes
Jan 20, 2025

Walter's Mercedes-Benz of Riverside responded

Lawrence, We appreciate you for leaving JR this spectacular review and recommendation! We are delighted to know that he was excellent, courteous, knowledgeable, friendly, helpful and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2025

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Walter’s Mercedes of Riverside, I bring my Mercedes here because the excellent service & customer service I live in OC and will always come here ask for JR, (Jesus) he will take care of you More

by DeniseSs
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 16, 2025

Walter's Mercedes-Benz of Riverside responded

Denise, We are grateful for you leaving JR this stellar review! We are pleased to know that he took care of you and provided you with excellent service. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 26, 2024

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Employee Rating

JR Rodriguez is the best. He is very professional, knowledgeable, and I have trusted him with my Mercedes for over 6 years. He has always explained what service is being don More

by swartz_jm@yahoo.com
Recommend Dealer
Yes
Dec 27, 2024

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving JR this extraordinary review! We are thrilled to hear that JR took phenomenal care of you and your automotive needs. We are pleased to know that he was very professional, knowledgeable and has earned your trust for over 6 years. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 21, 2024

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Employee Rating

Thank you JR Rodriguez for your excellent customer service and appreciate the detailed explanation of work performed. The delivery of my vehicle was perfect as they washed my car as well. So far worki More

by heatherrhodes.hr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Walter's Mercedes-Benz of Riverside responded

Heather, Thank you for leaving JR this terrific review and recommendation! We are glad to hear that JR took stellar care of you and your automotive needs. We are happy to know that he gave you a detailed explanation of the work performed and made your experience good. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 30, 2024

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Employee Rating

Despite being busy, I was extremely pleased with the service and how efficiently they worked to fix the issue with my vehicle. The staff was friendly, and JR answered all my questions and made me feel a More

by daissy_28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Walter's Mercedes-Benz of Riverside responded

Daissy, Providing exemplary service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he was friendly, answered all of your questions and made you feel at ease. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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