Epitome of a bad car salesman- kept playing games and
changing the term sheet everytime I looked at it. Talking pricing strategy in front of my wife and I like we couldn't hear or existed. Had us there p
changing the term sheet everytime I looked at it. Talking pricing strategy in front of my wife and I like we couldn't hear or existed. Had us there playing games for 6+ hours. Tried to low ball me on my trade using cheesy cliche phrases. Walked out and went to Carmax, recieved 6X for my trade and bought a new car in les than 1.5 hours. If Eddy is involved run out of this delaership!!
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by placek.mike
Jan 21, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing your experience. We’re truly sorry to hear about the frustrations you faced during your visit. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we’ll address these concerns with our team to ensure a better experience for our customers in the future.
Best Wishes,
INFINITI Of Orland Park
Kerrie explained everything to me and my salesperson JP
was amazing in getting me set up for an appointment...even with such a short notice!!
Thanks JP & Kerrie!!
was amazing in getting me set up for an appointment...even with such a short notice!!
Thanks JP & Kerrie!!
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by YUJI.TOEFIELD
Verified Customer
Verified Customer
Dec 12, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your experience! We're so glad to hear that Kerrie provided clear explanations and that JP was able to get you set up with an appointment on such short notice. We truly appreciate your kind words and are happy to have had the opportunity to assist you. Thanks again, and we look forward to serving you in the future!
Best Wishes,
INFINITI Of Orland Park
Had very good experience at this delership.
They are very straight forward and no numbers game. I am very happy.
They are very straight forward and no numbers game. I am very happy.
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by niravpatel.ce
Verified Customer
Verified Customer
Dec 12, 2024 -
INFINITI Of Orland Park responded
Thank you for your great review! We're so glad to hear that you had a straightforward and transparent experience with us. Your satisfaction is our top priority, and we're happy to know you're pleased. We look forward to assisting you again in the future!
Best Wishes,
INFINITI Of Orland Park
Excellent experience, Fares was great to work with,
Attentive, responsive yet no pressure. The dealership was friendly and very efficient
We love our new QX80 Autograph!
Attentive, responsive yet no pressure. The dealership was friendly and very efficient
We love our new QX80 Autograph!
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by Jwytovicz
Verified Customer
Verified Customer
Dec 12, 2024 -
INFINITI Of Orland Park responded
Thank you for your wonderful feedback! We're thrilled to hear that Fares made your experience enjoyable with his attentive, responsive, and pressure-free service. We're so happy you're loving your new QX80 Autograph! We appreciate your kind words and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
JP was AMAZING!
! He was very helpful and informative throughout the entire process. I'm very pleased with my purchase!
! He was very helpful and informative throughout the entire process. I'm very pleased with my purchase!
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by kaylahilderbrand80
Dec 12, 2024 -
INFINITI Of Orland Park responded
Thank you for your wonderful feedback! We're thrilled to hear that JP was able to provide you with helpful and informative service throughout your purchase. We're so happy you're pleased with your new vehicle and look forward to assisting you again in the future!
Best Wishes,
INFINITI Of Orland Park
It would have been a 5 star.
But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the ca
But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the car, I was told by the service department that I couldn't get my vehicle back until Tuesday the following week at the earliest. That would have been fine, if I hadn't scheduled the appointment 2 weeks in advance, but I did, when I bought the car on Friday, Sept. 27th. In addition, the new Manager called me the week prior and talked with me personally about the appointment and getting a loaner car. He said to see him as soon as I arrived. When I arrived and asked for him, he said he didn't remember the conversation and told me they didn't have a loaner. With all that said, they did pull through on the loaner and detailing, I'm assuming the coating was done. I agreed to pick up the car the following morning, in the interest of my time, I did not have all day to wait. Communication is key. In the end, my car looked fabulous when I picked it up. I attribute getting this done in a timely manner to JP Pullen. He coordinated getting this done in a timely manner. I'm sure it will run smoother in the future.
Thank you.
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by LIESA65
Verified Customer
Verified Customer
Nov 20, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your detailed feedback. We're glad to hear that your car looked fabulous after the detailing and coating, and we appreciate your understanding of the situation. We also want to apologize for the miscommunication regarding the loaner car and the timing of your appointment. It's clear that there were some missteps along the way, but we’re glad JP Pullen was able to step in and get everything back on track. Your experience and feedback are important to us, and we’ll make sure to work on improving communication for future visits. Thank you again for your patience and for giving us the opportunity to serve you.
Best Wishes,
INFINITI Of Orland Park
Perfect experience.
From the sales staff, managers and service technicians. Could not ask for a simpler buying process!
From the sales staff, managers and service technicians. Could not ask for a simpler buying process!
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by cbartels12
Verified Customer
Verified Customer
Nov 20, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your kind words! We're thrilled to hear that you had a perfect experience with our sales staff, managers, and service technicians. We always strive to make the buying process as simple and seamless as possible for our customers. If you need anything else, we're here to help!
Best Wishes,
INFINITI Of Orland Park
Yes, I will recommend this dealership and will purchase
more vehicles from this location for the good services that they had gave an outstanding job
more vehicles from this location for the good services that they had gave an outstanding job
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by VADER7235DH
Verified Customer
Verified Customer
Nov 12, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your recommendation and your confidence in us! We’re thrilled to hear that our team’s dedication to outstanding service has earned your trust and future business. We look forward to helping you with all your automotive needs and can’t wait to welcome you back when you’re ready for your next vehicle. Thank you for being a valued part of our dealership family!
Best Wishes,
INFINITI Of Orland Park
I never had any issues with them for the 5 years I’ve
been coming
been coming
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by LILMOMMY37
Verified Customer
Verified Customer
Sep 11, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your loyalty over the past five years! We’re thrilled to hear that you've consistently had positive experiences with us. Your trust and satisfaction mean a lot to our team. If there's ever anything you need, please don't hesitate to let us know. We look forward to continuing to provide you with excellent service!
Best Wishes,
INFINITI Of Orland Park
JP and the team were helpful in teaching me more about
purchasing a vehicle and also helping me teach my end goal of getting a new vehicle.
purchasing a vehicle and also helping me teach my end goal of getting a new vehicle.
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by antawun2016
Verified Customer
Verified Customer
Aug 09, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your experience! We’re delighted to hear that JP and the team were helpful in educating you about the vehicle purchasing process and supporting you in reaching your goal of getting a new vehicle. It’s wonderful to know that we could assist you on this important journey. If you have any more questions or need further assistance, we’re here to help. Enjoy your new vehicle!
Best Wishes,
INFINITI Of Orland Park
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