JOSHUA KENNETH JOHNSON

Check engine light came on, scheduled an appointment. I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge val I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge valve was replaced along with a couple of the attached vacuum hoses. My Volkswagen Taos has ran perfect since, it's running better than the first day I bought it and I couldn't be more happy with my Taos. Big shout out to Volkswagen of North Tampa for doing the best for my vehicle. I highly recommend this shop! More

by craw80ford Verified Customer Verified Customer

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Easy access to service staff, quick response, proper research and communication of changes and policies to help research and communication of changes and policies to help More

by DAVEARNDT79 Verified Customer Verified Customer

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Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

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Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

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Excellent customer service kindly friendly Xxx xx xx xx xx x x x x x x. xx x x x x x x. More

by ncruzagosto Verified Customer Verified Customer

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North Tampa Service department is the best in the Bay Area! Thanks again for making myself few welcomed and taking care of my 2023 VW Taos! Area! Thanks again for making myself few welcomed and taking care of my 2023 VW Taos! More

by craw80ford Verified Customer Verified Customer

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I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

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Excellent experience for two repairs on my 21 Atlas AC and SOS module. Thw dealership provided me with a loaner throughout the length of the repar which was very much appreciated. Communication was good a and SOS module. Thw dealership provided me with a loaner throughout the length of the repar which was very much appreciated. Communication was good and everything is running smoothly with the car now. More

by BN Verified Customer Verified Customer

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Josh was very professional in his communications about our issue. He put me at ease when I was concerned about the required part being on backorder. our issue. He put me at ease when I was concerned about the required part being on backorder. More

by JKSWOPE29 Verified Customer Verified Customer

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