JON CONWAY
JON CONWAY at Southern Ford
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JON CONWAY

Service Lane Manager

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
472 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

16 yrs, 10 mos

Languages Spoken

English English

4.8

472 Reviews

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472 Reviews of JON CONWAY

March 11, 2025

Dealership Rating
Employee Rating

Jon was very helping in addressing an error code on my 2023 Ford F150 Lightning More

by longoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 09, 2025

Dealership Rating
Employee Rating

Service department made me a great appointment and took my vehicle in on the appointed time. The department found me a ride home and picked me up when my vehicle was ready for me to drive home. More

by OLDPONI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

Mar 11, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 09, 2025

Dealership Rating
Employee Rating

Never had any issues with the Service here at Southern. I ise them for any service I cannot or do not wish to do myself, and for state inspections. Also being within walking distance of home helps. More

by RTR2001SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 07, 2025

Dealership Rating
Employee Rating

Every thing went very smoothly Every one was very professional and the service and the price was great. Very friendly staff. More

by alzee
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

March 02, 2025

Dealership Rating
Employee Rating

Awesome service ! In and out no problems! Had my info pulled as I rolled in More

by 1941FISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2025

Dealership Rating
Employee Rating

Very disappointed with your phone service. You can never get a real person. It has taken me more than two call to get a response. More

by DANNYEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 02, 2025

Dealership Rating
Employee Rating

Failure to follow through on my continued service required on my new 2024 Ranger. Service not communicate with me either even after weeks of waiting. I regret buying my new Ranger from Southern Ford. More

by BAKER06
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 28, 2025

Dealership Rating
Employee Rating

They took care of my needs and in record time for the work I needed. More

by Ctzdancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2025

Dealership Rating
Employee Rating

Very good. Completed the requested service with no issues while I waited. Nice customer lounge More

by CPLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 26, 2025

Dealership Rating
Employee Rating

I have has nothing bit outstanding results. Jon is very professional, polite and knowledgeable. He's easy to talk with. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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