JON CONWAY
JON CONWAY at Southern Ford
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JON CONWAY

Service Lane Manager

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
477 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

16 yrs, 11 mos

Languages Spoken

English English

4.8

477 Reviews

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477 Reviews of JON CONWAY

April 01, 2025

Dealership Rating
Employee Rating

This day and age of how things work are not how things used to be by common courtesy. Close attention to detail. The roof liner was filthy with dirty marks. Trim, didn't fit well as it once did. Front ins More

by Henryb9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 31, 2025

Dealership Rating
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I brought my truck in for routine maintenance. Service was timely, thorough and very professional. More

by PSharpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 20, 2025

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I have been truly pleased with every aspect of my dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern More

by Scottharmonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 16, 2025

Dealership Rating
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The oil change and service I had completed was quicker than expected. I am used to Hyundai going at a snails pace, so Southern Ford’s quick timing makes me want to return. More

by puringtondoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 14, 2025

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Jon Conway and Jake lunch have been nothing short of impeccable since I first purchased my car here. Love them!! More

by pamela_russo
Service Price Transparency
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Recommend Dealer
Yes

March 14, 2025

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The service is always excellent, as are the people at the desk. Great customer service! While I waited for my oil change, Amber gave me information on a Bronco in the showroom. More

by BARBARACOLLUM77
Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES , Amber in the showroom.

March 11, 2025

Dealership Rating
Employee Rating

Jon was very helping in addressing an error code on my 2023 Ford F150 Lightning More

by longoma
Service Price Transparency
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Recommend Dealer
Yes

March 09, 2025

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Service department made me a great appointment and took my vehicle in on the appointed time. The department found me a ride home and picked me up when my vehicle was ready for me to drive home. More

by OLDPONI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

Mar 11, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 09, 2025

Dealership Rating
Employee Rating

Never had any issues with the Service here at Southern. I ise them for any service I cannot or do not wish to do myself, and for state inspections. Also being within walking distance of home helps. More

by RTR2001SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 07, 2025

Dealership Rating
Employee Rating

Every thing went very smoothly Every one was very professional and the service and the price was great. Very friendly staff. More

by alzee
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

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