JON CONWAY
JON CONWAY at Southern Ford
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JON CONWAY

Service Lane Manager

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
441 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

16 yrs, 9 mos

Languages Spoken

English English

4.8

441 Reviews

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441 Reviews of JON CONWAY

January 30, 2025

Dealership Rating
Employee Rating

They are accommodating, do good work, and are priced reasonably. I recommend them as a great dealership. More

by jrl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 30, 2025

Dealership Rating
Employee Rating

Took care of my needs and questions. Stephanie is an outstanding representative and takes care of people. More

by Gerald Gargulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, STEPHANIE SPANGLER

January 30, 2025

Dealership Rating
Employee Rating

Very friendly staff. Comfortable waiting area. Enjoyed some free hot tea while I waited for my oil change. More

by STEPHANIEDYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 28, 2025

Dealership Rating
Employee Rating

The staff is great. The prices, however are a bit much. Pretty much anything you need done starts at $200 doesn’t seem reasonable at all. More

by xrossoverxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 28, 2025

Dealership Rating
Employee Rating

Would like to receive more updates to the status of the work. My truck was there for extended service More

by hgreichle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 26, 2025

Dealership Rating
Employee Rating

I'm really impressed with the quality of work that is done at your dealership. What else can be said, my vehicle is ten years old and every time it's repaired there it feels like a new vehicle. There are More

by miltonlunsfordjr57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2025

Dealership Rating
Employee Rating

Very friendly and helpful when I took my wife’s Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

Jan 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 23, 2025

Dealership Rating
Employee Rating

Always a pleasure doing business with both. Personally, I prefer working with an appointment than just trying to walk-in without; living in distant neighbor county, I always need to wait for More

by WRILEY502279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 23, 2025

Dealership Rating
Employee Rating

Service was wonderful it just took so long, 8 hours was a long day. However, did arrange transportation for me to hair dresser and back. Unfortunately unable to finish as part had to be ordered and another More

by JUDYEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

Jan 24, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

January 22, 2025

Dealership Rating
Employee Rating

I always take my car to southern ford. The work is done quickly and professionally. More

by KENYA_SEWELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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