JOHN TREMBLAY

I was in service 12/12 after waiting 2 1/2 h I was told that I had no car there. Then that they lost my car. I had to walk the parking lot to find my own car. After I found my car I was told that didn’t ha that I had no car there. Then that they lost my car. I had to walk the parking lot to find my own car. After I found my car I was told that didn’t have my keys. When they found my keys they told me, here is your key and we did not do the required service, and walked away. This took an additional an additional hour and 15 minutes. No we are sorry can you come back tomorrow and we will complete the service. Then when I entered the car I found my emergency glass breaker missing. I was then told that I probably just miss placed it. It has been in my car for years and serviced at 3 dealers for the 5000 new car check up required my Toyota, and never taken. The service man who checked me in said when I came looking for my car that he did not check me in. They miss spelled my name on the ticket marked my car as an another brand. Three hours and forty five mins and not one we are sorry this happened. No matter how far I have to drive I will never set foot in this dealership again More

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I took my car in for butler service and 5000 mile service. I was told that I needed to allow 6 hours to complete the work. I checked in with John and gave him my keys. He was great and all was w service. I was told that I needed to allow 6 hours to complete the work. I checked in with John and gave him my keys. He was great and all was well. I then received an automated text for the status of the work. The automated system did not alert me that the work was finished. I waited for 4 hours only to check my phone and see that I received a voice message from John that the work was done. I was displeased with the automated service that failed and the fact that I used up half a day of my time that was not necessary. I would say you should eliminate the automated text messaging. More

by trb12060602 Verified Customer Verified Customer

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I m always very satisfied with the excellent and professional service provided to my vehicles. professional service provided to my vehicles. More

by pmartinez Verified Customer Verified Customer

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I had recall work done in earl May but the two front sensors weren’t calibrated correctly causing them to send constant alerts to the driver at each stopping the vehicle made. I returned the vehicle a sensors weren’t calibrated correctly causing them to send constant alerts to the driver at each stopping the vehicle made. I returned the vehicle and left it for the day to be fixed. I called & left multiple messages about when the vehicle would be ready, but no one returned my calls. Finally at 5:00 pm I called & the front desk told me it was ready for pickup. Very unhappy with service… I expected a text, email, or phone call letting me know it was ready earlier in the day. More

by vicschreck Verified Customer Verified Customer

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I was very happy with the service I received from John. He cared and was very helpful He cared and was very helpful More

by SOPHIAMARIALOPEZ Verified Customer Verified Customer

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Great service! Easy to schedule, friendly service advisor, and fast turn around. I would definitely recommend Gettel Toyota if you need service. Easy to schedule, friendly service advisor, and fast turn around. I would definitely recommend Gettel Toyota if you need service. More

by JHILTON14 Verified Customer Verified Customer

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The services is great! ! All the employees have a good attitude and professionalism. They have been very helpful!! ! All the employees have a good attitude and professionalism. They have been very helpful!! More

by LIZETHPUEBLA Verified Customer Verified Customer

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Great diagnosis and trearment. Thank you to mechanic who found my oil leak and fixed it Thank you to mechanic who found my oil leak and fixed it More

by mightymo100 Verified Customer Verified Customer

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John Tremblay was great, but with an appointment it was nearly 2 hours for an inspection and tire rotation. Why with an early morning appointment (9am) does it still take so long? If I knew it would ta nearly 2 hours for an inspection and tire rotation. Why with an early morning appointment (9am) does it still take so long? If I knew it would take so long I would have hoped I would be offered a rental to run some errands while they work on it. More

by mattsugrim.ms Verified Customer Verified Customer

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Service was speedy. They were thorough and professional. The waiting area was well appointed it was relaxing. They discovered a problem with my windshield and an indepen They were thorough and professional. The waiting area was well appointed it was relaxing. They discovered a problem with my windshield and an independent contractor was very professional also. More

by RICK.BRAMWELL Verified Customer Verified Customer

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