JOHN PISARIK | Page 2

Poor Customer Service I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my new car. On multiple occasions he made me feel guilty for either trying to negotiate the price or wanting to test drive the vehicle the day it arrived. Then two weeks later the passenger side window stopped working and a chip of paint had already come off. I brought it in and Brian greeted me. He was immediately defensive about things and very confrontational. I hate that two weeks after buying a brand new vehicle I'm already back with a problem and not once was he sympathetic about that. This dealership has twice made me feel treated as a worthless customer and I am dreading having to come back here and hold my breath on how I'm going to be treated as a customer. One bright note is John, the manager that I asked to speak with in service after being treated poorly by Brian, was very kind, understanding, and helped me feel heard as a customer. More

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Nickeled and Dimed and Lied to We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Ander We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Anderson Toyota and spoke to the service advisor, Michael Walker about it. After being on hold for about a minute, he came back and said they would cover the tow. In the morning, we got a call from the manager, John Pisarik, saying that they would only cover half. When we went to pick up the car, the bill had gone up again. Michael spoke to John again and at least brought it down a little. It's still more than anticipated. We ended up paying for the half the tow, when we were initially promised it would be 100% covered. Guess we should have gotten it in writing. Had we known about the battery issue to begin with, we would have had it fixed immediately. I drive around two small children on a regular basis. At this point, the issue is more the lying than the money. Basic service there always takes forever. I believe that they were just too busy that day and didn't want to add to the workload. This vehicle is the third new car we have bought from Fred Anderson. The service has really declined over the years. Guess our next car will have to come from somewhere else. So much for the Family Plan. Update: John Pisarik hung up on me. I saw some public information about him, but he felt it was an invasion of privacy. He also lied to my husband. He said he would cover the bill if there hadn't been a note about the battery in the records. However, I have a report card printed by them that said the battery health was good. Sean Mehaffy on the other hand was polite and made up the difference in the towing. He says he will look into the discrepancies between my print outs and theirs. Further update: John Pisarik sent a nice apology. I still have serious concerns about the service department though. More

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