JOHN PISARIK

Fred Anderson truly is the family store. They care about their customers and get the job done correctly. John Pisarik is an excellent service manager. their customers and get the job done correctly. John Pisarik is an excellent service manager. More

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John was extremely unprofessional when I asked the service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacki service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacking him saying, “I mean what’s your technical background?” I love Toyota and have driven it for years, but experiences like this make me hate dealerships even more. To be a manager of a department and act so unprofessional is comical. I think he needs to work on his social skills and how to keep his temper in check. I was extremely upset when I left because of how the situation was handled and how John verbally attacked my fiancé and I for simply asking why the bill was so high. More

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Failed to add oil per vehicle specifications I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. On April 21, 2020, I took my 2019 Toyota Tundra in for routine 15000 mile scheduled maintenance (oil and oil filter change, wheel rotation, and numerous other system and fluid checks). After two hours, I picked up my vehicle and immediately stopped in the parking lot where I proceeded to check my oil level. I found no oil on the dipstick except at the very tip and clearly well below the low mark on the dipstick. I triple checked the dipstick to make sure and got the same results each time. (By the way, I always check the dipstick after someone does an oil change because this is not the first time this has happened to me over my 50 years of driving experience). I carried the dipstick back to the service advisor and asked him if he saw any oil on the dipstick. He immediately went to get the “Technician” who had worked on the vehicle. Several minutes later, the Technician and service advisor came out, and I told the service advisor I also wanted to see the Service Manager. The Technician had with him a container with more oil and a funnel. As we walked to the vehicle, the Technician said to me “I put 7 quarts of oil in it.” The problem with this is that a 2019 Tundra engine requires 8.5 quarts, not 7 quarts. Notwithstanding this, I note that the service invoice showed that 9 quarts of oil were charged to Toyota (this routine maintenance is paid for by Toyota). The Service Manager’s reaction to was to ask whether my Tundra had the 4.6L engine or the 5.7L engine as if that makes a difference on whether or not it should have been filled with oil. With but a shrug of the shoulders after being informed that it was a 5.7 L engine, the Service Manager said “we'll make it right.” I have since checked and learned that the 4.6L and 5.7L engines have the same oil capacity–8.5 quarts; thus, I am further baffled by his question in this regard. What is perplexing to me is that I don't know how one can properly perform an oil change without checking the dipstick after filling the vehicle with new oil. This is especially so where, I presume, this Technician is dealing with different types of Toyota vehicles with different size engines, different model years and different oil requirements all day long. So why wouldn't he check the dipstick before completing the work. Interestingly the Owner’s Manual for the 2019 Tundra specifically addresses this important check at page 601 which lists the Oil Capacity for all three 2019 Tundra engines. It says: "The engine oil capacity is a reference quantity to be used when changing the engine oil. Warm up and turn off the engine, wait more than 5 minutes, and check the oil level on the dipstick." Clearly, this Technician could not have done what Toyota instructs when changing oil. With 1.5 quarts missing, it could not have been present on the dipstick. The seeming indifference on part of both the Technician and the Service Manager makes me wonder if there were other maintenance checks that are part of a 15,000 scheduled maintenance which were not performed. Customer satisfaction seems totally lacking at this dealership. I wrote to the General Manager twice after this and got no reply whatsoever. I am very disappointed in this. More

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You know how you hesitate to go to an auto dealership because you perhaps had a bad experience in the past. Well if this sounds familiar, I highly recommend that you try Fred Anderson Toyota in Raleigh. because you perhaps had a bad experience in the past. Well if this sounds familiar, I highly recommend that you try Fred Anderson Toyota in Raleigh. My wife and I found a slightly used Toyota Tundra at Fred Anderson Toyota in Charleston. Charleston is 6 hours from our home. Raleigh is 3 hours from our home. My phone conversations with Pam in Raleigh revealed a smart and caring professional whom I felt sure would be a big help to us. Pam did a wonderful job hearing our interest and having the truck delivered to Fred Anderson Toyota in Raleigh. When we arrived at the dealership, we were met by Lorriel Jones who greeted us warmly and did the most important thing I believe a salesperson should do. She listened to us attentively. She was not pushy and did not try to sell us more than what we wanted. She made certain the truck was prepped correctly and gave us the time we needed to ask questions, test drive it and decide if this was the truck we really wanted. She even had an associate who owns a truck show us how to use some of the features on the truck. Lorriel is smart, professional and treats people well. She is in the right place to help others with their auto purchasing needs. My wife and I left the dealership feeling that we were well cared for by LorrieI.I have since spoken with John, Amber and Tyrone in service to learn some of the service requirements. All have been extremely helpful. Did you know that Fred Anderson Toyota gives you free oil changes for life? I highly recommend that you visit Fred Anderson Toyota in Raleigh before you purchase elsewhere. We will be back when it is time to purchase another vehicle.. More

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best experience have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build my own salesman he would be Carl Anderson. What else can I say? More

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Poor Customer Service I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my new car. On multiple occasions he made me feel guilty for either trying to negotiate the price or wanting to test drive the vehicle the day it arrived. Then two weeks later the passenger side window stopped working and a chip of paint had already come off. I brought it in and Brian greeted me. He was immediately defensive about things and very confrontational. I hate that two weeks after buying a brand new vehicle I'm already back with a problem and not once was he sympathetic about that. This dealership has twice made me feel treated as a worthless customer and I am dreading having to come back here and hold my breath on how I'm going to be treated as a customer. One bright note is John, the manager that I asked to speak with in service after being treated poorly by Brian, was very kind, understanding, and helped me feel heard as a customer. More

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Nickeled and Dimed and Lied to We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Ander We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Anderson Toyota and spoke to the service advisor, Michael Walker about it. After being on hold for about a minute, he came back and said they would cover the tow. In the morning, we got a call from the manager, John Pisarik, saying that they would only cover half. When we went to pick up the car, the bill had gone up again. Michael spoke to John again and at least brought it down a little. It's still more than anticipated. We ended up paying for the half the tow, when we were initially promised it would be 100% covered. Guess we should have gotten it in writing. Had we known about the battery issue to begin with, we would have had it fixed immediately. I drive around two small children on a regular basis. At this point, the issue is more the lying than the money. Basic service there always takes forever. I believe that they were just too busy that day and didn't want to add to the workload. This vehicle is the third new car we have bought from Fred Anderson. The service has really declined over the years. Guess our next car will have to come from somewhere else. So much for the Family Plan. Update: John Pisarik hung up on me. I saw some public information about him, but he felt it was an invasion of privacy. He also lied to my husband. He said he would cover the bill if there hadn't been a note about the battery in the records. However, I have a report card printed by them that said the battery health was good. Sean Mehaffy on the other hand was polite and made up the difference in the towing. He says he will look into the discrepancies between my print outs and theirs. Further update: John Pisarik sent a nice apology. I still have serious concerns about the service department though. More

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