JOHN PENA
JOHN PENA at Norm Reeves Toyota Dallas
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JOHN PENA

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
71 Reviews
4.4

71 Reviews

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71 Reviews of JOHN PENA

December 22, 2024

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Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
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Recommend Dealer
Yes

December 21, 2024

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Shelly is amazing and is the reason I keep coming back to Cowboy Toyota. She’s thorough, professional, and yet down to earth. She makes sure I understand what’s going on with my car and explains it to me in More

by monapandey
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Recommend Dealer
Yes

Other Employees Tagged: SHELLY JACKOWSKI

December 21, 2024

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muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
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Recommend Dealer
Yes

December 21, 2024

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Shouldn’t take an hour and 45 minutes to get my oil changed when i had an appointment. More

by alaurenarnold
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Recommend Dealer
No

December 20, 2024

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Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
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Recommend Dealer
Yes

December 20, 2024

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The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
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Recommend Dealer
Yes

December 20, 2024

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Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
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Recommend Dealer
No

December 15, 2024

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Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

December 14, 2024

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Good services I used this dealer for More 8 years and today chance the ñame but the services are the same More

by Idania
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Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, Idania! We're flattered that you've stuck with us for eight years and felt that everything we do still rings true. Thank you for bringing your Toyota in for service throughout the years, and we're happy to help you in the future!

December 13, 2024

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Quoted $995 for a service and I was able to get the exact same service at another shop for $401. Way overpriced. More

by albertinejc
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Recommend Dealer
No
Dec 13, 2024

Norm Reeves Toyota Dallas responded

We value your feedback on your service visit for your Lexus, Albert, and will keep your comments in mind. If you'd like to discuss this matter with a service representative, please contact our dealership. Otherwise, we hope that you will consider returning for service in the future to get a five-star experience. Thank you.

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