JOHN PENA
JOHN PENA at Norm Reeves Toyota Dallas
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JOHN PENA

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.7
54 Reviews
4.7

54 Reviews

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54 Reviews of JOHN PENA

November 14, 2024

Dealership Rating
Employee Rating

Good Service but can do better. The dealership needs to have loner's cars for customers More

by bobby1954y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Norm Reeves Toyota Dallas responded

We will keep you feedback on loaner cars in mind, Bobby. Thanks for bringing that up, and we're happy that your Toyota service visit went well. See you next time!

November 13, 2024

Dealership Rating
Employee Rating

I really like how they work and how they inspect my car they leave my car in great conditions. That’s my favorite place to take my car. Thank you for having employees like John Peña, he’s good at his job a More

by Gelva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARLOS LOPEZ

Nov 15, 2024

Norm Reeves Toyota Dallas responded

That's wonderful to hear, Gelva! We're also thrilled that we're your favorite place for car service and that John performed quality service for your Toyota. Thanks so much, and we can't wait to see you again!

June 18, 2024

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Employee Rating

The work was done in the time period stated. As long as the state is happy, I'm happy. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 07, 2024

Dealership Rating
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I have always trusted this dealership with service and sales. I highly recommend to my friends and family More

by Funnykyle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

May 17, 2024

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Employee Rating

it goes without saying that Cowboy Toyota truly stands above the rest. I have known Chris Farmer for over a decade. He is a great representative for Toyota. He has become my friend over the years. Very tr More

by ekharrington.ohi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2024

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience!

May 09, 2024

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Employee Rating

Very helpful and courtesy, I went in for an old change and came out with the new car. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Ivan Williams

May 10, 2024

Norm Reeves Toyota Dallas responded

Monique, Thanks for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

March 12, 2024

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Employee Rating

I only take my 2014 Prius to Cowboy Toyota for service because I trust their team and I never get asked by someone if I want to buy a new car. They have great waiting areas with fast wifi if you need to w More

by ErinDaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Erin, and look forward to your next visit.

January 25, 2024

Dealership Rating
Employee Rating

Josh was very helpful in finding what we wanted in a vehicle. Looked up all the specs we asked for More

by Ntoscano
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Wells

Jan 27, 2024

Norm Reeves Toyota Dallas responded

We are so glad that Josh had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 25, 2023

Dealership Rating
Employee Rating

I feel the staff is just awesome! They answer every question that I have and make sure I understand everything that is presented to me. More

by Maria Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz

Nov 26, 2023

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business, Maria, and hope to see you again soon!

October 28, 2023

Dealership Rating
Employee Rating

Karissa helped us by locating a hard-to-find model and getting her hands on it. Not only did we need some very specific features, but also we needed it in a hurry to replace a vehicle that had been total More

by jande1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Karissa Carrasco , Armando Medina

Oct 29, 2023

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Karissa met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

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