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Route 1 Hyundai

Monmouth Junction, NJ

4.6
3,075 Reviews
Call Dealership (732) 402-8925
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3905 US-1

Monmouth Junction, NJ

08852

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3,075 Reviews of Route 1 Hyundai

December 19, 2025

Excellent service department, aware of customer and always kept me informed John gracia was Amazing More

by arbeymorales0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia , James Davis
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Dec 22, 2025 -

Route 1 Hyundai responded

Thank you for your fantastic feedback, Arbey! We're thrilled to hear about your positive experience with our service department and John. Keeping our customers informed is a top priority, and we're glad we could meet your expectations. We look forward to serving you again!

December 18, 2025

The best thing was service advisor John Garcia. If I was to have any problems in the future I would like Mr.Garcia to be my advisor..He did a fantastic job. More

by wpeggy183
Recommend Dealer
Yes
Employees Worked With
Mr John Garcia
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Dec 19, 2025 -

Route 1 Hyundai responded

Thank you for your feedback! We're thrilled to hear that John provided you with fantastic service. We take pride in our team, and it's great to know he made a positive impact. If you need anything else, we're here to help!

December 18, 2025

Walked in to Route 1 Hyundai this morning for a wrong nut lug placed from previous service, the service rep Kevin Anderson was very understanding and promptly took the veichle and replaced the correct nut lu More

by steve.chow
Recommend Dealer
Yes
Employees Worked With
Kevin Anderson
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Dec 19, 2025 -

Route 1 Hyundai responded

Thank you for sharing your experience, Steve! We're thrilled to hear that Kevin provided you with prompt and professional service. We strive to make every visit a positive one, and it’s great to know we met your expectations. We look forward to seeing you again!

December 05, 2025

The salesman was straight forward with us and did not pressure us. He was very cordial and answered all of our questions. More

by Steve S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Greco
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Dec 08, 2025 -

Route 1 Hyundai responded

Thanks for sharing your experience, Steve! We're glad to hear that our salesman provided a straightforward and pressure-free environment. Your satisfaction is important to us, and we appreciate your feedback!

December 03, 2025

Service your vehicle to get insulted by unprofessional staff. Absolutely terrible experience! Sent an email to their Leadership but never ever got any response because they don't care about their customer More

by A
Service Communication
Recommend Dealer
No
Employees Worked With
James Davis
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Dec 12, 2025 -

Route 1 Hyundai responded

Hello, Thank you for sharing your feedback. We’re very sorry to hear that you felt insulted during your visit. This is completely unacceptable and far from the respectful, professional experience we expect our staff to provide. We understand how upsetting this must have been, and we appreciate you bringing it to our attention. If you're open to it, we’d like the opportunity to look into what happened and address this directly with our team. Please contact us at mlugo@route1hyundai.com, so we can learn more about your visit and work to make things right.

December 02, 2025

Horrible dealership. They tried lowballing me on a 4 year old vehicle. After getting them to finally agree on a decent price, it took all day to finalize the sale. It the More

by IAmKMaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaurav Chauhan, James Davis, Luis Garcia, Michael Patrick, JEFFREY LEWIS
Report | Print
Dec 12, 2025 -

Route 1 Hyundai responded

Hi there, Thank you for sharing your experience. We’re very sorry to hear about the challenges you faced — from the negotiation process to the delays with your plates and the difficulty reaching our team. What you described does not reflect the level of transparency, communication, or professionalism we aim to provide, and we understand how frustrating this must have been. Your feedback is important, and we take your concerns seriously. We want to look into what happened with your transaction and the plate processing delay, so we can address it internally and ensure situations like this are prevented moving forward. If you’re willing, please contact us directly at mlugo@route1hyundai.com, so we can review your paperwork, assist you with any remaining needs, and work toward making things right.

November 22, 2025

I BOUGHT THE CAR HERE & HAVE GOTTEN THE BEST & MOST ACCURATE SERVICE HERE THAN ANY OTHER DEALER (EVEN THOSE CLOSER TO WHERE I NOW RESIDE)! THEY'VE BEEN UPFRONT & HONST SO FAR ABOUT WHAT IS NEEDEED, WH More

by TEEDEEMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KARINA ALVARADO - 5 STARS
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Nov 24, 2025 -

Route 1 Hyundai responded

Thank you! We're thrilled to hear about your positive experience and appreciate your kind words about our service. Providing honest and accurate assistance is our priority, and we're glad you're satisfied with your purchase. Enjoy your new car!

November 21, 2025

Your phone system sucks can’t get in touch With a live person it was better before if you leave a message no body gets back to you Not very happy with this dealership now More

by JAYSFX35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karina
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November 21, 2025

Excellent service all around. Particularly from Scott Shannon. He went above and beyond to make the experience as pleasant as possible. More

by spencer.mccord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shannon, James Davis, Luis Garcia, JEFFREY LEWIS
Report | Print
Nov 23, 2025 -

Route 1 Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 15, 2025

If i could give a 0 rating i would, and where do i begin, this dealership CANNOT BE TRUSTED!! They lie, are disrespectful to good repeat customers, try to get more $ out of you for no reason, tried to charg More

by AMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Garcia
Report | Print
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