JD Janes

Lots of just waiting around during the sales process. Every time we asked a question the sales person went off for 10 or 15 minutes leaving us alone on the sales floor. The car, which was arrived 2 1/2 Every time we asked a question the sales person went off for 10 or 15 minutes leaving us alone on the sales floor. The car, which was arrived 2 1/2 weeks later than we were told, and we were told every time we called it was coming in the next few days. When the car finally arrived on a Friday, I was asked if I could come in Saturday to pick it up, and I could not, but said I could on the following Monday. Matt, the sales manager, said he would have the car charged, gassed and cleanded up for me when I arrive on Monday when I come at 9:30. I got there at 9:45 and the car was not ready for pickup when promised. It had not been cleaned, or gassed up yet. I Had to wait over an hour for this to happen and to see it for the first time, which meant we had to just sit for that time. The fact that the car was not ready when I arrived was extremely disappointed after having to wait an extra almost 3 weeks for the car at that point and being told it would be ready when I arrived by the sales manager! More

by pkabend Verified Customer Verified Customer

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Purchased a 2020 Camry with 74,000 miles. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx. More

by SJWARD0069 Verified Customer Verified Customer

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Very friendly and family oriented environment! Service and staff has amazing customer service! Customer for life Service and staff has amazing customer service! Customer for life More

by MPAGANO1579 Verified Customer Verified Customer

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Eges was excellent when presented with hurdles and finding resolutions. He was not pushy and did not try to oversell anything. It was a relaxing and enjoyable shopping experience. Thank you! finding resolutions. He was not pushy and did not try to oversell anything. It was a relaxing and enjoyable shopping experience. Thank you! More

by kaleeman227 Verified Customer Verified Customer

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I first met BB outside he brought me in and was amazing. The entire staff was great and the experience was fantastic. I will recommend Westborough Toyota to everyone I know. The entire staff was great and the experience was fantastic. I will recommend Westborough Toyota to everyone I know. More

by bc_lt Verified Customer Verified Customer

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Excelente customer service. Great info in every aspect. A lot of help on purchasing the new vehicle Great info in every aspect. A lot of help on purchasing the new vehicle More

by dancordon Verified Customer Verified Customer

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Great customer service no pressure very professional! Enjoyed the shopping experience at your dealership a+ Enjoyed the shopping experience at your dealership a+ More

by s.sylvestre Verified Customer Verified Customer

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It was a pleasant experience. They got me a good deal.. my payment was lower then expected.. They got me a good deal.. my payment was lower then expected.. More

by Karen Law Verified Customer Verified Customer

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Unprofessional service, passing the buck between sales, manager, finance and office, confusing pricing, pressure tactics, below expectations. manager, finance and office, confusing pricing, pressure tactics, below expectations. More

by MK Verified Customer Verified Customer

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Juan was great, he checked me in reviewed all the items to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. More

by MULTIBOBWORK Verified Customer Verified Customer

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