JAMES THOMAS

The dealership was fair and will negotiate with you. Awesome service department. Great sales team , They are honest about your situation. Awesome service department. Great sales team , They are honest about your situation. More

by KITWANA Verified Customer Verified Customer

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I had an amazing experience with Volkswagen Highland, I worked with Brian West and he was amazing! The staff was incredibly friendly and knowledgeable, making the car buying process smooth and enjoyable. T worked with Brian West and he was amazing! The staff was incredibly friendly and knowledgeable, making the car buying process smooth and enjoyable. They offered a fantastic selection of vehicles at great prices, and I felt valued as a customer. I highly recommend this dealership to anyone in the market for a new car! More

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I wanted to take a moment to update my review of City Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success cont Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success contributes to the overall growth of the community. I also recognize that negative reviews can sometimes impact businesses in ways that ultimately affect the community as a whole. That being said, my experience with City Volkswagen initially had some challenges when I decided to purchase my leased 2021 Atlas. However, since then, they have completely restored my faith and earned my continued business. From Anthony Scala, the owner, personally stepping in to provide insight from a business standpoint, to James in finance working hard to make the deal work, and Sam Lotta going the extra mile to ensure I was satisfied—each of them played a crucial role in turning my experience around. Recently, I encountered an issue where the seat in my vehicle was adjusting on its own. I scheduled an appointment, and Sharon Hall, the service advisor, was incredibly gracious, sincere, and determined to get to the root of the problem. Even the porter who gave me a ride home was exceptionally kind and wished me the best. Joel from the service department committed to keeping me updated every step of the way. While the initial plan was to have my vehicle ready by Friday, the team took the extra initiative to locate the necessary part in Merrillville, expediting the repair process so I could get my vehicle back even sooner. Sam Lotta, the GM, also followed up to ensure everything was running smoothly, reinforcing the dealership’s commitment to excellent customer service. This is exactly the kind of business that customers want to support, one that values its clients and is dedicated to providing exceptional service. Thank you to everyone at City Volkswagen of Highland. While things started off a bit rocky, I truly appreciate the effort to find a solution that worked for both sides. I’m glad to continue doing business with a dealership that prioritizes its customers and the community. More

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Bait and Switch – Dishonest and Unprofessional I recently had a frustrating experience at Highland Volkswagen that felt like a classic bait-and-switch. On March 3, Anthony Williams (Sales Manager) r recently had a frustrating experience at Highland Volkswagen that felt like a classic bait-and-switch. On March 3, Anthony Williams (Sales Manager) reached out, claiming they would buy me out of my lease due to a shortage of used vehicles. This seemed like a good opportunity, so I made time to visit the dealership. Ultimately, I agreed to purchase the vehicle at a 5% interest rate, and it was left for recertification while I was given a loaner. Fast forward to March 14, Anthony suddenly asked me to return to sign paperwork, claiming the original deal’s timing was off. I explained that my time was limited, but when I arrived at 3 PM as planned, I was left waiting for over an hour with no communication. After repeated attempts to get an update, I finally requested to speak with a manager. That’s when Sam Lotta (GM) came out. Unlike Anthony, he actually took the time to listen, apologized for the situation, and even offered to fill my gas tank for the inconvenience. I told him it wasn’t about getting something for free—I just wanted to be treated properly and given some kind of communication. Sam was very professional and assured me he would look into the matter to get things resolved. Despite Sam’s efforts, Anthony Williams still left me waiting another 30 minutes before finally coming out—with no apology. Instead, he directed me to finance, where I learned they wanted to increase my payment by over $50 and raise my interest rate! Thankfully, James Thomas (Finance Manager) was honest and upfront about the dealership’s mistake. He acknowledged that Anthony mishandled the deal and worked to make things right. Eduardo, the sales rep, was also unprofessional—never addressing me properly and instead bragging about how many cars he had sold. He knew I had been waiting but never bothered to check in. I have purchased two vehicles from this dealership and have always been a responsible customer, but this experience showed their true colors—greed, dishonesty, and terrible service. Sam Lotta was the only manager who showed professionalism, and James Thomas did his best to fix the issue, but the damage was done. Highland Volkswagen, you have lost a loyal customer. Anthony Williams and Eduardo, shame on you. More

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Kanesha was my salesperson and she was amazing. She was knowledgeable and patient she made me feel very comfortable and made this process very smooth. She walked me through everything and explained She was knowledgeable and patient she made me feel very comfortable and made this process very smooth. She walked me through everything and explained every detail. More

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While they were cordial enough, I would never have agreed to the add-on appearance protection plan if I'd known how much it would cost. $1,950 is insane. By the time I found out and objected, they told me it to the add-on appearance protection plan if I'd known how much it would cost. $1,950 is insane. By the time I found out and objected, they told me it was too late because they'd already begun spraying my car with it. It completely ruined the car buying experience for me and I am very upset. I can't enjoy my new car because this tainted the whole thing. I should have asked, of course, but they started before I had signed paperwork and then told me it was too late when I saw the charge. Shady, underhanded and financially very difficult for me to bear. More

by ALICIA.KRAFT Verified Customer Verified Customer

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Very outgoing people person love doing business with her truly appreciate how work very pleasant truly appreciate how work very pleasant More

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Had a great experience the staff was amazing. And I would definitely recommend friends and family. And I would definitely recommend friends and family. More

by seanjustine23 Verified Customer Verified Customer

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Moises and Eddy customer service was excellent. They were very knowledgeable when it came to vehicle. They were very knowledgeable when it came to vehicle. More

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Moises is a no fuss salesman. We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated hi We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated his demeanor, professionalism, and all the time and patience he took with our family. He made sure we were well taken care of and knew all of our options. Moises went above and beyond to take care of us-even on his day off! I would recommend you visit him if you are in the market! More

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