J.P. Cruz

Under Florida law FS 501. 976(16) an advertised price must include all fees or charges that a customer must pay, including any dealer fee and other fees such as mandatory add o 976(16) an advertised price must include all fees or charges that a customer must pay, including any dealer fee and other fees such as mandatory add ons. A dealer does not have to include tax, tag or title in the advertised price, but everything else they try to charge you has to be listed in the advertised price by law. Despite this legal requirement to include everything but the tax/tag/title in the advertised price, the price listed on sites like Car Gurus and on their website does not include the nearly $2k key replacement fee (a scam per consumer advocate websites), $750 dealer fee, or the mysterious percent that they add on top of the price. To date no one can explain what the mysterious percent was for, other than to confirm that it was not part of the tax/tag/title fee. They also will not allow you to bring 3rd party financing. You have to go with only their finance company, which charges stupidly high interest rates. I have excellent credit and was pre-approved for a low interest loan, yet they wanted to charge me over 8% interest. This is basically no better than a buy here / pay here type scam lot. More

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Very Happy! Best experience yet at Arlington Toyota! Everyone very pleasant and helpful. J.P. Cruz exceptionally easy to work with and Frank Millan skillfully tol Best experience yet at Arlington Toyota! Everyone very pleasant and helpful. J.P. Cruz exceptionally easy to work with and Frank Millan skillfully tolerated me and my banks difficulties. Thank you all for my best purchase yet! More

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Came for a Toyota Tacoma and JP Cruz and Chris was Awesome!! They met all my needs perfectly. Was a pleasure shooping at Arlington Toyota. Awesome!! They met all my needs perfectly. Was a pleasure shooping at Arlington Toyota. More

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excellent service And great job! all very polite and attentive! you find the car you're looking for in that place. you can look for the warley salesman who will be well attended. attentive! you find the car you're looking for in that place. you can look for the warley salesman who will be well attended. More

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JP Cruz was very helpful. We needed to upgrade our vehicle because the vehicle we had did not have seat belt extenders available for the rear. So, JP helped us purchase another We needed to upgrade our vehicle because the vehicle we had did not have seat belt extenders available for the rear. So, JP helped us purchase another vehicle that was more suitable to our situation. More

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JP Cruz was amazing! You should definitely check him out! He made me feel comfortable and not rushed. JP is very knowledgeable about the vehicles and genuinely seemed to care! He made me feel comfortable and not rushed. JP is very knowledgeable about the vehicles and genuinely seemed to care! More

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My 2013 Toyota Prius was declared a total loss after tools in the back of a pickup rained down on my vehicle. I have an anxiety disorder so naturally this was one of the worst things I've ever experienc tools in the back of a pickup rained down on my vehicle. I have an anxiety disorder so naturally this was one of the worst things I've ever experienced. To ease my pain, the insurance company offered me 11k for my vehicle, and assured me that I'd be able to buy another car the day of regardless of the fact that I had not received the check yet. To make sure things went smoothly, they sent Arlington Toyota proof of total loss with the settlement amount and promised to pay. Arlington Toyota accepted the promise to pay, allowed me to drive away with a 14k 2015 Prius (as pictured), and then harassed me EVERY SINGLE DAY for the check, or the car back though I paid the 3k difference cash. With at least 7 calls a day and multiple texts, I had to see my psychiatrist and get back on my anxiety medication. It only took a week for the check to arrive, and they issued a repo for the vehicle while I was in the bank cashing it! I paid them off, said I never ever wanted to hear from them ever again in my life, and now they're STILL HARASSING ME!! The sales rep texted me 2 days in a row saying he won't get paid if I don't complete a survey!! Nice guy, did a great job helping me find my vehicle, however if customer service was the company's main priority, his superiors giving him a hard time or him possibly not getting paid should not have been my problem whatsoever. Knowing that I did everything I could on my part, and that we were waiting for the Geico check should've been enough, like what was I supposed to do? Whip Geico and/or the mail carriers to do their jobs faster? It seems like that's what management was doing to JP, and that's DISGUSTING! If I could add photos myself, I'd tell you to please see attached for screenshots, and NEVER EVERR BUY A CAR FROM ARLINGTON TOYOTA!!! Worst experience ever, and this is my honest review! More

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best experience I’ve had at a dealer. Honest and quick, in and out in 3 hours. No outrageous addition fees. I ate for free twice and got a free hat. -2019 Ram Rebel 1500 in and out in 3 hours. No outrageous addition fees. I ate for free twice and got a free hat. -2019 Ram Rebel 1500 More

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Excited about my new RAV4 JP and Matt were very knowledgeable about the vehicle. Purchasing a car can be very stressful. I wasn’t hassled by the associates and I wasn’t pressu JP and Matt were very knowledgeable about the vehicle. Purchasing a car can be very stressful. I wasn’t hassled by the associates and I wasn’t pressured to purchase something I wasn’t satisfied with. Thank you! More

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Great Experience JP was really great. Informative and he helped me make a very smart car decision. I'm very satisfied with my purchase. Thank you so much JP was really great. Informative and he helped me make a very smart car decision. I'm very satisfied with my purchase. Thank you so much More

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