Izzy Rios Jimenez | Page 2

Nice employees who do not pressure you and just try to help you find the best car for you. help you find the best car for you. More

by Rachel_94 Verified Customer Verified Customer

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We knew what we were looking for, and were able to talk on the phone with Kirsten to work out a great price on a car even better than what we were looking for. Went in same day, and Iann and Renn were supe on the phone with Kirsten to work out a great price on a car even better than what we were looking for. Went in same day, and Iann and Renn were super efficient to make sure it was what I wanted, and get the paperwork done ASAP. We'd had previous good experience with the KIA of Everett in service but feel great about our sales experience! More

by jessica.peet Verified Customer Verified Customer

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The staff were friendly and professional, and the service was outstanding. They even offered me a loaner proactively, which I hadn’t expected at all. was outstanding. They even offered me a loaner proactively, which I hadn’t expected at all. More

by Thulasee Shan Verified Customer Verified Customer

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Amazing people good experience Kia Everett is the best dealer ship in Washington and I thank them for there kindness dealer ship in Washington and I thank them for there kindness More

by wafinir Verified Customer Verified Customer

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10/10, hands down the best car purchase experience of my life. I will recommend you to everyone! life. I will recommend you to everyone! More

by KRKSR96 Verified Customer Verified Customer

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Great experience, second time purchasing a vehicle always great customer service, I would always refer. great customer service, I would always refer. More

by ginadempski Verified Customer Verified Customer

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Hidden numbers switching killed the deal. I had an excellent experience working with my sales representative, Shek. He was kind, patient, and never made me feel pressured. He answered ever I had an excellent experience working with my sales representative, Shek. He was kind, patient, and never made me feel pressured. He answered every question clearly, supported me through the process, and genuinely helped me feel confident about the car I was considering. If my review were based solely on him, this would be a five-star experience. Unfortunately, my interaction with the sales manager, Izzy, changed the overall experience. When I mentioned a 0% APR incentive offered at another dealership, he responded in a very condescending manner. The message should have been simple — “let me explain the tradeoff between using APR incentives and taking the rebates.” Instead, he described the other dealer’s approach as “trickery,” insisted several times that I was being fooled by such an incentive, and repeatedly stated that he wanted to earn my business by being honest. The tone felt dismissive and unnecessary, and I would have walked out at that moment if not for how positive my experience with Shek had been. Regarding the deal itself: the initial offer included a $3,000 trade-in value. When I said I would not sign anything less than the offer I already had in hand from another dealership, they increased the trade-in value to $4,500 and removed the dealer add-ons to match it. However, on that same offer, they quietly increased my down payment without telling me. I noticed this immediately, and that was the point where I chose to walk away. I did not respond further at that time. Two days later, they contacted me again, and I replied with my terms based on the actual math from the offer they had given me — without inflated add-ons or undisclosed adjustments. Their “best and final” quote that came back was extremely surprising: they lowered my trade value to $3,500 (a number that had never been offered or mentioned at any point) and added all the dealer accessories back into the pricing. To suggest that $3,500 was the agreed-upon value was completely inaccurate, as the only trade values ever presented were $3,000 and $4,500. Had they simply said, “This is our new offer since you did not accept the previous one,” I would not have had the same reaction. But implying this was the previous offer felt like a predatory business practice. For a manager who emphasized honesty, changing the numbers without explanation — twice — was disappointing and unprofessional. Customers should never be treated as though they are uninformed simply because they don’t fall for sales tactics. I was told one set of terms in person, only to receive something entirely different in writing later, with the claim that this was what it had always been. I would have signed a deal if they had simply honored the terms they themselves had presented, rather than altering them afterward and implying those original terms never existed. Shek deserves full recognition for his professionalism, patience, and genuine care throughout the entire process. My positive experience was entirely because of him. The issues I encountered were solely due to the manager’s approach and the undisclosed changes to the deal, which ultimately cost them my business. More

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Dealership was friendly, welcoming, competent. They listened and shared info as needed Would do business again and would recommend my network does business there as well. They listened and shared info as needed Would do business again and would recommend my network does business there as well. More

by bill@mfrassociates.com Verified Customer Verified Customer

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Super nice, straight forward and honest sales/trade-in process. Izzy is awesome. Service folks were great. process. Izzy is awesome. Service folks were great. More

by Barbara Verified Customer Verified Customer

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All the staff were welcoming and friendly. Asked questions about what I was looking for and how I was planning on using my vehicle. Took time to explain features and I did not feel like I wa Asked questions about what I was looking for and how I was planning on using my vehicle. Took time to explain features and I did not feel like I was being rushed through. Kudos to Quincy, Izzy, Brandon, Saim and the service department. They all stated over & over if I had any problems to call them. More

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