Ivan Castro

An amazing experience for a warranty repair. Taking over 2 years of waiting for parts availability due to the large number of vehicles involved (over 15 million units) I thought I'd been forgott Taking over 2 years of waiting for parts availability due to the large number of vehicles involved (over 15 million units) I thought I'd been forgotten. But once the mailer arrived, I called Goudy, and they set me up for a 2 business day later appointment. While there, another warranty item came up and could be serviced the same day. The waiting area is clean, safe, and easy to work in, with free WiFi, complimentary beverages and accessible restrooms nearby. The service manager kept me updated on their progress, and service was completed ahead of schedule, and all covered by warranty even after 5 years. Everyone was warm and welcoming, and this was definitely a best of industry experience. More

Report | Print

Ivan Castro is an outstanding Honda Representative. He is the perfect example of what a Honda customer wants to experience while servicing your vehicle. A good rapport, trust, transparency. As a fe He is the perfect example of what a Honda customer wants to experience while servicing your vehicle. A good rapport, trust, transparency. As a female, I know that I can trust Ivan and Ricky and they won’t pull the wool over my eyes. If all Honda staff would behave in this manner, all customers would have their vehicles serviced by Honda. More

Report | Print

Great Service for My HR-V I recommend Goudy Honda to anyone who is interested in getting a new vehicle and good service after sales anyone who is interested in getting a new vehicle and good service after sales More

Report | Print

Mr. Yu service is excellent. Ivan was on the phone call for a while( my original service agent) Mr Yu step in to assist me. After, I was in the waiting room. Ivan came over to let me know he was in inspec for a while( my original service agent) Mr Yu step in to assist me. After, I was in the waiting room. Ivan came over to let me know he was in inspection call. I was surprised & happy he did that. Mr. YU called my car is ready. His (a couple) customer was there complaining that they bought the car 3 years had problems etc. He was patience listening while I was waiting. Then he pass papers to Ivan sifted close him to help me. When Mr Yu finally finish w/ that customer. He go back to Ivan's desk explain my tires condition is still ok That is good he finished with me. Prior..Ivan on the other hand ask me I'd I drove the freeway I said locally he explained also that's why my brake pad worn-out faster use more break. Come back in 2 months to check. They both are excellent service Agents. Thank you More

Report | Print

I’ve always gone to this maintenance service for all my cars that I have bought with you. Your labor prices are to high and when before they would wash your car after spending all that money. Thank you cars that I have bought with you. Your labor prices are to high and when before they would wash your car after spending all that money. Thank you More

Report | Print

Very good service. Excellent. He was very nice and courteous. I will recommend it to anyone. Good. Excellent. He was very nice and courteous. I will recommend it to anyone. Good. More

Report | Print

Jeffrey B. is very attentive, helpful, and knowledgable. He helped us from the minute we walked in to selecting the car we were looking for to finalizing our pu is very attentive, helpful, and knowledgable. He helped us from the minute we walked in to selecting the car we were looking for to finalizing our purchase in timely manner. He is great at what he does and has a great attitude about it, it made our experience pleasant. Also, the management and everyone who helped us at Goudy Honda has been amazing, accommodating, and helpful, that is why we keep coming back to them for all of our car needs. More

Report | Print

Ivan castro đó Good service, assistance know what customer needs. Easy and fast .great. Will come back customer needs. Easy and fast .great. Will come back More

Report | Print

They professionally helped with my issue and it was expensive. Only issue is, my AC was normal and once I received my car back: was not mentioned in paper work if there was a leak for the AC. I had to expensive. Only issue is, my AC was normal and once I received my car back: was not mentioned in paper work if there was a leak for the AC. I had to have to fix the AC somewhere else. Just be careful because, if there was mistakes on their part, they will disguise about it and try to charge you 160$ for another inspection fee. More

Report | Print

Ivan es una persona muy amable contesto mis preguntas muy claro y amablemente muchas gracias claro y amablemente muchas gracias More

Report | Print