Issac Hartman

Nissan of Cookeville responded

Hi Buster1518, we are very happy to have provided you with such a positive experience! We are thankful for your time and your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, just let us know! Have a wonderful week, and many happy miles, ahead!

Nissan of Cookeville responded

Mbaker_2002, we are so happy to read such a great review about Nissan Of Cookeville! We are grateful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know as we are more than happy to help. Have a great rest of your week, and many happy miles, ahead!

Nissan of Cookeville responded

D-cook1973, we're glad you had such a wonderful experience with us! We are grateful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know as we are more than happy to help. Have a great rest of your week, and many happy miles, ahead!

Nissan of Cookeville responded

Hi Gary, thank you so much for your positive comments about Nissan Of Cookeville! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful rest of your week, and many happy miles, ahead!

Nissan of Cookeville responded

Dear Mr. Deck, Thank you for sharing your feedback. We are sorry to hear about your recent experience and the frustration it caused. At Nissan of Cookeville, we strive to provide exceptional service, and we regret that we fell short in your case. We understand that working with Isaac and Brady did not meet your expectations, and for that, we sincerely apologize. We do our best to ensure that all our sales team members are responsive and attentive to our customers' needs. We are truly sorry for any inconvenience caused by the delay in communication. As Issac was out of the office Thursday, it appears an additional salesperson did speak with you multiple times that day - getting pricing you requested and trying to set up an appointment with you for the following day during regular business hours. We appreciate that you had positive experiences with us in the past, and it’s disheartening to hear that we did not live up to those standards this time, in your opinion. We genuinely value your feedback as it helps us to address areas for improvement. Regarding the situation with the truck and the subsequent deal you found elsewhere, we are disappointed to hear that you felt the deal fell apart due to our actions. We do make every effort to honor the agreements we make and ensure that our customers are satisfied with their purchases. According to the staff that worked with you tirelessly throughout this car buying experience, when you agreed and signed that all figures were agreed upon, they were stunned to hear that you bought elsewhere after all the efforts they went through to earn your business. We would like to clarify that we did make considerable efforts to accommodate you, including staying late multiple times, showing you multiple vehicles after hours, amending our process to better suit your requirements, and working to finalize the deal as best we could. We understand that you decided to proceed with another dealership, and we respect your decision. If you’re open to discussing this further, we would be more than happy to address any additional concerns you might have. Your satisfaction is very important to us, and we hope to have the opportunity to regain your trust in the future as you have purchased several vehicles from us in the past. Thank you again for your feedback. Please feel free to reach out to me directly at 931-528-7715 if you have any further questions or would like to discuss this matter. Best regards, Breeanna Hodge Nissan of Cookeville Owner Loyalty Manager

Nissan of Cookeville responded

Amjolovebug, your wonderful feedback and rating mean a lot to us. We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

Nissan of Cookeville responded

Mpsmith396, thank you for your kind words and this wonderful review! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

Nissan of Cookeville responded

Sarahirwin1977, we're so glad that we were able to go above and beyond your expectations! We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day and many happy miles ahead!

Nissan of Cookeville responded

Lackdavid, we are so happy to read such a great review about Nissan Of Cookeville! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

Nissan of Cookeville responded

Elizabeth Lack, we are so happy to read such a great review about Nissan Of Cookeville! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!