Israel W. Reyes

WAY way too much "too big to fail attitude" in the service and parts dept.  NEVER have I seen such inefficient scheduling methods,  that go along with placing customers on extended holds to check for service and parts dept.  NEVER have I seen such inefficient scheduling methods,  that go along with placing customers on extended holds to check for and order their OWN parts, which I tried to do 2 times. Then, when you can not reach the "parts" extension and do leave a message, no one calls you back. I am in shock that this is the "system".  What in the world are they thinking?!?: All along with irritated tone, interrupting manner, and generally acting as if they are doing me a favor to even be on the phone.  On top of it, quoted me 100 dollars more than both the Glenview and HP location for that some tire replacement  -I can not even... They are closer to us, but we are not going there for service on this car ever.  Horrible vibe! The best is to avoid them. More

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