Isaiah Perez

Overall, I had a good experience with Ford Country and am very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of time sending photos and videos and answering my many questions. Julia, the sales manager, was also extremely responsive when I called on Saturday while Isaiah was out and made sure I got the answers I needed. When Isaiah was unexpectedly out sick on Monday, he arranged for Frank to take over. Frank did a FaceTime walkaround with me before I left Utah and then spent the evening helping us get everything together to complete the purchase and financing. I really appreciated how well the sales team worked together to make an out-of-state purchase easier. I initially had some frustration with the financing because the rate on the final paperwork was higher than the rate I had already been approved for. I was told that my credit union should be able to adjust it afterward, but when I called the next day, I was initially told they couldn’t. However, Ford Country’s Finance Director, Eric, followed up with me, contacted my credit union, and was able to get the rate adjusted to my originally approved rate. I really appreciate that they followed through and resolved the issue. I also wish the vehicle had been more thoroughly cleaned before delivery. There were several areas that hadn’t been cleaned well, including some that improved considerably with just a quick wipe with a microfiber cloth. I’m very happy with my purchase and appreciate all the help I received. More

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Isaiah followed up with an online inquiry and answered all of my questions. He found the exact specs I was looking for at a price that was within my budget. all of my questions. He found the exact specs I was looking for at a price that was within my budget. More

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