Isai Nieto

Excellent service, and friendly staff I will definitely come back soon for my next vehicle!! come back soon for my next vehicle!! More

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Excellent sales person friendly staff all around will recommend to other people very happy with the truck recommend to other people very happy with the truck More

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Isai, Jeff and Simone were all amazing. The service and customer care are off the charts. Definitely plan to continue doing business with Toyota Rockwall!! The service and customer care are off the charts. Definitely plan to continue doing business with Toyota Rockwall!! More

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Quick fast and reliable service with isai i cant complaint about isai but 15 word minimum is too much for a review 😆 complaint about isai but 15 word minimum is too much for a review 😆 More

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Mixed experience. I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convi I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convinced me to place a deposit and make the 30-minute drive out to the dealership once the vehicle arrived on-site. That part of the experience was smooth and professional. When I arrived for my appointment, things started to take a turn. I waited 15 minutes for the vehicle to be brought out by the salesprson and while it only took 10 minutes to decide I wanted it, what followed was over 3 hours of negotiation, paperwork, and waiting. The manager worked with me on pricing, and what ultimately convinced me to move forward was a promise to include two years of free service. Unfortunately, I later found out that this was already part of the vehicle’s standard offering — not an added perk as it was made to seem. During financing, there was some confusion over the trade-in value which was quickly resolved, but by the time I had completed the wire transfer and signed most of the documents, I was made aware of the already included 2 year coverage, leaving me in a frustrated state. It would have been difficult to walk away at this point because of the time commitment and imagining the trouble to reverse what was already done. Later that evening, I discovered a mechanical alert through their app. I reached out to the salesperson with no response to this day. The next business day, I had the vehicle checked at another Toyota dealership and was told everything was fine — likely just a setup issue — but the lack of communication added to my frustration. In the end, the experience was disappointing. What started off promising was overshadowed by sales tactics that felt misleading and a lack of transparency that left me questioning the dealership’s integrity. More

by zrussell07 Verified Customer Verified Customer

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Very accommodating your employee. Like Isai very good employee. That’s all gog bless always Like Isai very good employee. That’s all gog bless always More

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Isai is always great when we work with him! I will recommend him to everyone! I will recommend him to everyone! More

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Isai, and others who helped me get the first 2025 4Runner at your dealership. I’ve been waiting for this vehicle for a long time. at your dealership. I’ve been waiting for this vehicle for a long time. More

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Isai Neto was great to work with, from our first encounter through the end purchase of the vehicle. Steve Powell is a great sales manager and Rebecca Scott in the finance end was very helpful and de encounter through the end purchase of the vehicle. Steve Powell is a great sales manager and Rebecca Scott in the finance end was very helpful and described everything clearly. We recommend them for any vehicle needs! More

by mlhud75 Verified Customer Verified Customer

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I had a great experience with Isai who made sure to be patient through out the whole process. The staff was efficient and friendly. patient through out the whole process. The staff was efficient and friendly. More

by Yariel G. Verified Customer Verified Customer

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