Isaac Aguilar

* READ THIS BEFORE YOU EVEN CONSIDER BUYING A CAR FROM THIS DEALERSHIP. I STRONGLY RECOMMEND ANOTHER DEALERSHIP. * I bought a new 2025 Porsche Panamera Turbo E-Hybrid (about $250k) at McKenna Porsche Nor THIS DEALERSHIP. I STRONGLY RECOMMEND ANOTHER DEALERSHIP. * I bought a new 2025 Porsche Panamera Turbo E-Hybrid (about $250k) at McKenna Porsche Norwalk and it has been the worst high end car purchase and ownership support experience I have ever had. This did not feel like a Porsche experience at any point. It was worse than a used car purchase. I rarely write negative reviews, and I avoided posting anything publicly for over a year because I tried to resolve this privately through sales, service, management, and even ownership. I wanted to warn other buyers about what they may be signing up for. From start, communication was an issue. In Sept 2024 I asked basic questions, including commercial registration for my business and fee estimates, and had to follow up repeatedly just to get responses. The experience I received included constant chasing, broken promises, repeated handoffs, and a complete breakdown in accountability that dragged on into 2026, including being ignored by the owner, Danny McKenna. Danny sent me a postcard after I bought the car letting me know that if I ever need his help i can call/text him. Delivery in Feb 2025 wasn't “Porsche.” It felt like here are the keys, sign the docs, have a nice day. I had to ask for a walkthrough of the car and features. I bought this vehicle without ever seeing it or sitting in it and expected a proper A-Z orientation, especially for a hybrid. Instead, I got minimal guidance, and a Facetime offer from “Porsche Pro.” I should not have to teach myself basic ownership on YouTube after spending this kind of money. The culture showed immediately. At delivery, I noticed and reported scratches on the phone drawer and was told to wipe it with a microfiber cloth. When it did not come off, I was told “it doesn’t matter, you will scratch it anyway.” The trunk privacy screen was broken and there were missing tire caps. I repeatedly followed up. Months went by. I also wanted to buy a trunk cargo net, I still never received it. No proactive follow-up, no accountability. The commercial registration was mishandled even though it was communicated repeatedly in writing. The car was registered as auto instead of commercial, and I was later told I had to go to DMV to fix it myself. I wasted hours at the DMV cleaning up something that never should have happened. They overpromised to sell you the car but there was no follow-through. The quality issues, which are not minor: • Passenger door rattle, like something is loose inside the panel • Roof noise and rattling • Brake squeak since day one, plus a brake pedal that sinks • Rough shifting and jerking in electric mode • Display freezing on the Porsche logo multiple times per week • Tire pressure warnings despite normal PSI • Suspension defect preventing sport modes or lowering the vehicle • Defective tint issues that required replacement • Water spots on the protective wrap that could not be removed • Trunk privacy screen replacement I escalated again in 2026, the prior GM (Keith) and salesperson (Raquel) were no longer working there, and the case stalled again after new management promises. The new GM (Lauren) promised a single point of contact, but I was handed back to the same service advisor again. In February 2026, my vehicle was towed in and kept about a week. I was told everything was fixed and “good to go,” and told the brake squeak is normal. The rattles were still there. I drove up from SD multiple times for service, and after all of that, the core issues remained. I finally contacted the owner, Danny McKenna. He asked for the detailed email history, I sent it and he disappeared. I followed up multiple times for a few weeks and he texted that he did not know anything about my issue and asked which store. After i replied, he ignored my texts and emails after that. That is a ridiculous position to be in after buying a new Porsche for $250k, a year later. Is this ok for Porsche? More

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I’ve had consistently terrible experiences with McKenna Porsche’s service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear tail Porsche’s service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear taillight and bumper — they simply polished it until it looked passable instead of properly repairing it. The second incident occurred when they drove my car into a sloped driveway and completely destroyed the front bumper. On another occasion, they returned my 911 with the seat recliner pull tab completely ripped off. I’ve brought my car in multiple times for rattles, and each time it’s returned with no improvement whatsoever. I’ve gone through three different service managers already because of their constant staff turnover. My current service manager is Isaac, but communication remains poor — I constantly have to chase them for updates and rarely get timely responses. To make things worse, one of their pickup and drop-off personnel once told me to “stop playing games” after a simple miscommunication about my address. This is hands down the most unprofessional and careless Porsche service center I’ve ever dealt with. If you value your vehicle, time, and professionalism — take your business elsewhere. More

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Isaac has been my service advisor for years. Prior to that I had two amazing service advisors as well. I have to say that Isaac has went above and beyond for all my service needs. Rarely there’s Prior to that I had two amazing service advisors as well. I have to say that Isaac has went above and beyond for all my service needs. Rarely there’s been a problem but if so it was always resolved in a quick and smooth way! I’ve taken my car to a few dealerships for service calls but quite recently I always end up at McKenna (even though it’s a drive for me). The peace of mind and the superior service is a no Brainer. Thanks Isaac & McKenna! More

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