ISA Romero
ISA Romero at D'Arcy Hyundai
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ISA Romero

Public Relations Manager

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.9
64 Reviews

I’ve been in the car business since 2012 and haven’t looked back. For the past nine years and counting, I’ve been proud to be part of the D’Arcy Hyundai family. Our main goal is simple: to ensure you’re taken care of every step of the way—starting from the comfort of your home and continuing through your journey with us. My role is to provide you with all the information you need to make your car shopping experience as seamless, smooth, and efficient as possible. I also work closely with our General Manager and Sales Managers to address any concerns and go the extra mile to meet your expectations. Plus, I collaborate hand-in-hand with our service department to make sure you’re taken care of long after your purchase. Let me know how I can assist you—I’m here to help! I look forward to hearing from you soon!

Dealership Experience

9 yrs, 8 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

64 Reviews

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64 Reviews of ISA Romero

April 18, 2025

Dealership Rating
Employee Rating

Clean, welcoming dealership. Had Costco paperwork prepared and ready to go. Large inventory to review. More

by Just ducky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2025

D'Arcy Hyundai responded

Thank you for your feedback! We're delighted to hear that you found our dealership clean and welcoming. It's great to know that the Costco paperwork was ready for you, making the process smooth and hassle-free. We take pride in offering a large inventory, so we're glad you had plenty of options to review. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409 - 4905

February 19, 2025

Dealership Rating
Employee Rating

Had a fantastic experience at D"Arcy Hyundai! They were upfront and honest with all pricing, providing written numbers shortly after asking—no games or surprises. The team was courteous, respectf More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raphael Orozco

Feb 20, 2025

D'Arcy Hyundai responded

Ms. Jackie, Thank you so much for your kind words and glowing review! We are thrilled to hear that you had such a fantastic experience at D'Arcy Hyundai. Our team strives to provide upfront, honest, and transparent service to all our customers, and we are glad to know that we met your expectations. It's wonderful to hear that our team was able to make your car-buying experience smooth and stress-free. We take pride in ensuring that our customers are comfortable with their decisions and that all their questions are answered thoroughly. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

December 23, 2024

Dealership Rating
Employee Rating

I made my purchase via Amazon Autos and was really surprised and pleased by how the dealership handled the entire process. It was a great experience from start to finish with Matt and Enrique taking c More

by diego.wong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2024

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We appreciate you taking the time to share your D'Arcy Difference with our online community. We do everything possible to ensure you have a smooth an easy transition from the comfort of your home to ours. It is important to us that you not only find a vehicle you really would like to own but also enjoy your vehicle shopping experience. We are happy you we able to do both. Congratulations on your New Vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725 - 5200

August 25, 2024

Dealership Rating
Employee Rating

Nick is a wonderful sales guy - chill, not pushy, funny and knowledgeable. I trusted he was giving me honest information and got input from the knowledgeable team if there was a question he couldn't answer More

by cre8.above.all.else
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Sonneman , Nick Blazen

Aug 26, 2024

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We truly appreciate you taking the time to share your D'Arcy experience with our online community. We are happy to hear you enjoyed your vehicle shopping experience with Nick Blazen and the rest of the team. Congratulations on your new vehicle! Please let us know if there is anything more that we can do for you now or in the future. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 19, 2024

Dealership Rating
Employee Rating

Leroy was great. Feel like I got a great deal on my vehicle. I would recommend to others. More

by smbuzz1978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2024

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience with our online community. We are happy to hear you enjoyed your vehicle shopping experience with Leroy and the rest of our team. Congratulations on your new vehicle and thank you for allowing us the pleasure and privilege of earning your business. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725 -5200

November 20, 2023

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we were never pushed to buy. Every question was answered and follow up is still being offered from our salesperson...ALEXANDRIA.... and from the dealership. Alex explained everyt More

by darazs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Quinn

Nov 24, 2023

D'Arcy Hyundai responded

Thank you so much for your kind words. We are glad you enjoyed your vehicle shopping experience with our team and more specifically with Alexandra. We thank you for sharing your experience with our online community. If there is anything more that we can do for you, please let us know. Congratulations on your new vehicle! Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 23, 2023

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Employee Rating

Always willing to explain everything, even when there’s a misunderstanding. Could use some help in saying what the next step is in car maintenance in person vs having to look online after. More

by Ginkoe12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Wagner , Austin

Feb 27, 2023

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy feedback with our online community. We are always looking for ways to improve and grow. If there is absolutely anything more that you may need, whether it'd be pertaining to service or sales; don't hesitate to reach out as we will always be happy to assist. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

February 21, 2023

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Employee Rating

Just waiting for spare key fob and owners manual. Also Bluelink will not activate so am working with engineers to get it fixed More

by Martbrunke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Francisco Medina, Logan Viken

Feb 27, 2023

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy difference with our online community. We will do our best to get that key fob and owner's manual to you asap if we haven't yet done so. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Feb 27, 2023

Martbrunke responded

Got the key fob and owners manual. Blue link still does not work. That was an important reason why we got the car because we could do remote start from our phone and other things. So what is going to be done about that?

January 23, 2023

Dealership Rating
Employee Rating

Friendly service department and comfortable, clean waiting area. My vehicle was returned washed and clean. More

by chelanye
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Budzinski

Jan 23, 2023

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback and allowing us the privilege of working with you and servicing your vehicle. We are glad everything went as well as expected while using our service department. If there is anything more that you may need, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 19, 2022

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Employee Rating

The salesman was friendly and cooperative. he provided helpful advice on options and different features. He went beyond the ordinary. More

by bill98322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kociuba

Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We appreciate you taking the time to share your D'Arcy Difference with our online community. We do everything possible to ensure you have a smooth an easy transition from the comfort of your home to ours. It is important to us that you not only find a vehicle you really would like to own but also enjoy your vehicle shopping experience. We are happy you we able to do both. Congratulations on your New Vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725 - 5200

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