Ingridy Flamini
Ingridy Flamini at Fafama Auto Sales Inc
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Ingridy Flamini

Detail Manager

Fafama Auto Sales Inc

5 Cape Rd
Milford, MA 01757

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2 Reviews
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2 Reviews

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2 Reviews of Ingridy Flamini

April 09, 2023

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Employee Rating

Excellent service. Enjoyed purchasing my car there and look forward to visiting them every time I need an oil change or other maintenance. They are professional, well-d More

by acohen843
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caio Dutra, Jose Xavier, Everton Santos , Julia Abreu, Ana Vicentine

Jun 03, 2023

Fafama Auto Sales Inc responded

Hello there! Hearing that you enjoyed your experience with us is the best thing we could hope for! Your recommendation means a lot to us, and we look forward to serving you for many years! - Fafama Team.

May 04, 2022

Dealership Rating
Employee Rating

Unfortunately, I was in an accident and my car was totaled. I went online to find a new car and came across Fafama Autosales. I drove all the way from CT to MA to test drive the car. That same day I s More

by Kionna_daisy
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nathalia Grilo

May 10, 2022

Fafama Auto Sales Inc responded

Hello Kionna, First, we would like to humbly thank all our customers for trusting us for over 20 years, and you for your business on the purchase of your 2017 Infiniti QX30. Please know it's our goal to satisfy every single customer in the best way we can.  The question is what has the dealership done wrong to you? Sometimes people travel even further to buy from us because of our quality, our price and our customer service.  Every business being a dealership or not, has its policy and it's important to understand that they are made to make things as upfront as possible. Here at Fafama, all our vehicles come with a full dealer warranty, and we'll always honor that. We have a full-service team on site ready to take a closer look at vehicles and check whatever might have caused any inconvenience to our customers.  Also, negotiation is part of the process, and our team goes to great lengths when assisting a client in finding a great deal. On top of that, it's essential to state that when signing a contract, all of our customers are present in an open floor showroom, and the contract clauses are broken to all customers before signing all documents on the day of the purchase. We are exceptionally sorry that this situation saddened you. We understand that we are not perfect and we apologize for any inconvenience. Please know we are here with our doors open to address any situation and to help in the best way possible. - Fafama Team 

May 10, 2022

Kionna_daisy responded

This response within itself shows your lack of empathy. And you failed to address the part of you forging my initials when I left your open floor plan showroom. Be blessed and I pray you work on your customer services skills for all customers :)

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