Ilona Lisovets

My experience working with Perfect Auto Collection was just fantastic, second to none. Contacted the company after seeing the vehicle listed that I was interested in, had a lot of questions and concerns s just fantastic, second to none. Contacted the company after seeing the vehicle listed that I was interested in, had a lot of questions and concerns since I was living in another state and wasn't going to see the car before I purchased it. I was put in touch with Gigik (the owner) and he was very good at explaining what they do (return policies, shipping etc.) and what he will do (work with me) to put my mind at ease, which he did. He was very patient with me and took the time to answer all of my questions. This made me feel comfortable to deal with them. I was then put in touch with Ilona who worked with me from there on all the way up to the delivery of my car in another state. She was just superb from beginning to end handling. 1) Document signing; 2) Trade in; 3) Out of state Plates/registrations; 4) Delivery and Pick of Trade in (I did have a trade in, in the mix). Everything was seamless to me. The drop off of my purchase and the pick up of my trade was spot on and well planned. Again, this particular situation was new to me, buying a used car, out of state and not seeing it before purchasing it. I always bought brand new vehicles in my state and city; but Ilona made me feel at ease throughout this entire process. From the time I signed the documents to the time I received my car (including 500 mile distance delivery) was all done within 4 days. Beyond expectation. My experience has been fantastic and it has been a pleasure to work with the company. I would definitely use them again and recommend them to anyone. Anthon C. More

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If you read "What Others Say", they are all good reviews. Well deserved. In my more than 50 years of car buying, to say this was one of the most pleasant car buying experiences in my life, would not be Well deserved. In my more than 50 years of car buying, to say this was one of the most pleasant car buying experiences in my life, would not be an exaggeration. They made it quick and easy, with absolutely no BS. They even found a car loan 0.1% lower than my credit union. Found the exact car I was looking for, even though it was half way across the USA for me. Made one email. They responded with more pictures and clarified a few things. Had one phone call with Corey, in which we talked about price. Told him what I wanted. He said he'd get back to me after getting in the office. He called me within the hour, he was upfront about the car, he came down a bit on the price, I came up and we made the deal. It was as easy as that. It was a win win for both of us. I flew up to pick up the car, arrived at the showroom early the next morning. Car was ready, perfect, as expected. Staff was so professional. I spent all of 5 minutes with accountant and we were done. Can not remember such a straight forward car buying experience in the last 20 years. No matter where I am living in the future, if Perfect Auto Collection has any car I am interested in, they will get my business. More

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Negotiating a price for a new/used car is never fun but Perfect Auto made that part of the process as easy as they could. Once the price was agreed upon they went into overdrive with supercharged customer Perfect Auto made that part of the process as easy as they could. Once the price was agreed upon they went into overdrive with supercharged customer service. Texts, emails and calls were answered in a timely fashion and always with a smile in their tone. There were no negative issue but tiny details over looked. The staff took care of them instantly. The finance people were outstanding. They went above and beyond to get the best interest and financing. I would definatley come back again. I bought my Bentley online. A bit scary but it showed up in imaculant condition. Not a scuff, nick or scratch. It looked brand new! THANK YOU TO ALL THAT HELPED IN THE PROCESS! Richard LeRoy More

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I purchased a 2021 C8 Corvette from Perfect Auto. I have had terrible experiences with buying a car from out of state dealers. Perfect Auto changed all that. They were professionally and did everythi I have had terrible experiences with buying a car from out of state dealers. Perfect Auto changed all that. They were professionally and did everything they promised. The car was exactly as advertised on their web site. I can not say enough on their desire to make my experience PERFECT. Thank you Perfect Auto. I highly recommend Perfect Auto if you in the market for a high end car. More

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I enjoyed working with Aram and the entire staff at Perfect Auto Collection. They have fantastic inventory and well worth stopping in if you are in the market for a premium vehicle Perfect Auto Collection. They have fantastic inventory and well worth stopping in if you are in the market for a premium vehicle More

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Very professional and prompt, made process very simple and easy to follow regarding my vehicle purchase. and easy to follow regarding my vehicle purchase. More

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A few months back I leased a new car from ANOTHER dealership and the salesman turned out to be very shady. The experience there was so bad I vowed never to do business with their network again. Perfe dealership and the salesman turned out to be very shady. The experience there was so bad I vowed never to do business with their network again. Perfect Auto has given me a completely different experience. I connected with Aram and instantly felt like I was dealing with a family member. He was honest direct and lived up to his word. I know for a fact in the future any car buying I will reach out to him first. They run a AAA, Platinum type of shop, where they don't play games. So much that after I bought a car from them, I found an issue neither of us knew about and less than a week later Aram made good on it as he said he would, just unbelievable to find a descent and honest dealership. If you are looking to buy, you need to talk with these guys first. More

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Huge lack of organization and poor customer service training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B. Travis picked up where numerous sales reps (literally 3-4) had left off. I’m not sure if it was because it was an out of state sale and no one wanted to deal with it, but Travis kept in constant contact with me throughout the whole transaction (almost a month of back and forth). I wired my down payment for the vehicle and didn’t hear anything from anyone for almost 2 days. I had to call and try to locate someone to give me information about when my vehicle would be shipped. One morning I called and David answered. Apparently they were in a meeting when I called. I asked how long It would be until I heard something from someone, he rudely responded “dude, I don’t know; it’s a meeting.” I contacted Hayk (who was supposedly the sales rep for this transaction, but I only talked to him 2-3 times). I asked if he could figure out when my vehicle would ship and he said he would contact the service manager and call me back “shortly.” After about 30 minutes, I called back again and he still hadn’t found out anything. I finally received a phone call from Jasmine Moore and she was like a breath of fresh air. She was able to figure out the name of the shipping company and exactly when my vehicle would arrive here in Texas. I messaged Hayk and let him know that it wasn’t a good look for their dealership that I was able to find out when my vehicle would arrive in 2 minutes and almost 1400 miles away. Hayk was also very short with me when I spoke with him on the phone; basically cutting me off with numerous “mmm hmm” and “right” comments; he obviously wasn’t interested in what I was saying. Jasmine once again stepped in and was able to get me a contact number to the actual driver for my shipment and I was able to correspond with him about a drop off location. The day before I received my vehicle, Jasmine and I had both reached out to the driver and left voice messages. I let her know that I would notify her if he contacted me and she said she would do the same so we didn’t double up on the phone calls. He called me first, so sticking to my word, I immediately called Jasmine to let her know that I spoke to the driver. Unfortunately, some commission vulture by the name of Darren answered and refused to let me talk to Jasmine. I told him that I had information to share with her and he insisted that I let him know what it was and he would pass it on to her. I told him repeatedly that I preferred to talk to her since it pertained to a conversation that she and I previously had. He then asked “why do you want to talk to her? She’s only been here 3 months and I’ve been here for 3 years.” I told him I didn’t care and that he was being difficult by not allowing me to talk to her to which he countered and said that I was the one that was making things difficult. Mind you, when he answered the phone and mumbled his name, he asked “how may I help you?” to which I requested to talk to Jasmine. There is no telephone etiquette at this place whatsoever; maybe that’s a common thing in Ohio, I’m not sure. I feel like this would have been a better buying experience had I done the transaction in person. I was hoping that this whole buying experience would be an exciting one. Instead, it turned into one that I never want to experience again. Once again, thank you Jasmine Moore and Travis Bortz for your excellent customer service and actually caring about your clients. Everyone else, including upper management, could learn a lot from these two! More

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Purchased a Range Rover Sport Supercharged Presale interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Speci interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Special thanks to Stephanie and Ilona for their efforts to resolve my issues after the sale. Very happy with the car!!! More

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