Igor Tenenbaum | Page 4

God dealer thans Luther Inve good peace and good sarvice nisssn Luther good dear kar nisssn Luther good dear kar More

by hassanf55 Verified Customer Verified Customer

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Igor was fantastic. Second car I have bought from him and I would buy more. He’s very attentive understands what I was looking for and went and found the car I wanted an Second car I have bought from him and I would buy more. He’s very attentive understands what I was looking for and went and found the car I wanted and had fair negotiation. More

by CG Verified Customer Verified Customer

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This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

by Glenvis Verified Customer Verified Customer

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Igor Tenenbaum, Dave Ramy, and Mitch Weiland were amazing. The entire process was seamless from beginning to end. My daughters, son, and I always buy from Luther Kia and it's always a pleasurable ex amazing. The entire process was seamless from beginning to end. My daughters, son, and I always buy from Luther Kia and it's always a pleasurable experience. More

by abaker15 Verified Customer Verified Customer

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Everything went pretty smoothly. Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it to be grueling and filled with game playing. But it wasn’t. More

by janelsharr Verified Customer Verified Customer

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Impressive and knowledgeable staff and felt they truly wanted us to have a good experience. Shared expertise and guidance, very thorough. wanted us to have a good experience. Shared expertise and guidance, very thorough. More

by SABLANDA Verified Customer Verified Customer

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Prompt knowledgeable service performed in a timely professional manner with excellent follow up. Would recommend if asked professional manner with excellent follow up. Would recommend if asked More

by bartlpaul Verified Customer Verified Customer

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Igor and the dealership in general were just amazing. From start to finish, I was taken care of. From start to finish, I was taken care of. More

by krista9 Verified Customer Verified Customer

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I have been coming here for many years and have never had a bad experience a bad experience More

by Sheila M Verified Customer Verified Customer

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Igor was an awesome sales advisor to have. He was knowledgeable, timely in response, and did not put uncomfortable pressure on us to purchase on his timeline or according to his opinions. He p He was knowledgeable, timely in response, and did not put uncomfortable pressure on us to purchase on his timeline or according to his opinions. He provided the right amount of information and helped us secure the right vehicle. He also was extremely mindful of our time, ensuring we were not wasting time sitting around the dealership waiting for credit applications to process or cars to be prepped. The entire sales and finance team were efficient and enjoyable to interact with! I feel like they all went to bat for us to secure our lease deal and get us out of our old car that wasn’t working for us anymore! More

by bradphillipsmn Verified Customer Verified Customer

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