Ignacio Garrigos

I moved to Nashville, TN in April of 2023. In February of 2024 I needed to buy a new car, and despite having two Lexus dealerships here locally, I called up my guy in Minnesota to make the pur In February of 2024 I needed to buy a new car, and despite having two Lexus dealerships here locally, I called up my guy in Minnesota to make the purchase of an RX350, sight unseen. That should speak volumes about the service & staff at Lexus of Wayzata. More

Report | Print

Outstanding care for us. Listens to us patiently and answered all of our many questions. Ignacio delivered. Great team! Listens to us patiently and answered all of our many questions. Ignacio delivered. Great team! More

Report | Print

Truly smooth and first rate experience working with Ignacio and Smail on purchase of a car. Answered all my questions, incredibly timely responses and they never pushed/rushed me. Highly recommend the Ignacio and Smail on purchase of a car. Answered all my questions, incredibly timely responses and they never pushed/rushed me. Highly recommend these folks, this organization. More

Report | Print

Great buying experience. Puts customer first. Very good at helping you through the full process Puts customer first. Very good at helping you through the full process More

Report | Print

The sales consultant, receptionist, finance rep and tech rep were all very cordial and professional. This was the best car buying experience I have probably ever had. I would go back to them next time I nee rep were all very cordial and professional. This was the best car buying experience I have probably ever had. I would go back to them next time I need a vehicle. More

Report | Print

The sales staff is very helpful and friendly. Ignacio is fantastic. He walked my wife through the process. The finance staff tried to sell us wheel & tire coverage for things like "curb rash Ignacio is fantastic. He walked my wife through the process. The finance staff tried to sell us wheel & tire coverage for things like "curb rash" but the dealership didn't fix the same exact thing on the used 2021 vehicle we purchased for original sticker price. The sale price is also misleading when the dealership adds on $1500 worth of paint sealant and whatnot that is not optional. That cost doesn't show up until you see a breakdown. Not a fan of that tactic whatsoever. More

Report | Print

Greeted right away in a friendly manner. Ignacio Garrigos our sales person was extremely helpful. Going through several different lease/purchase scenarios on several different vehicles - I Ignacio Garrigos our sales person was extremely helpful. Going through several different lease/purchase scenarios on several different vehicles - Ignacio answered any and all questions we had in a patient friendly informative manner. He made us feel like we were his only customers. Ignacio’s salesmanship allowed us to feel completely confident in our decision to purchase our CPO 2019 RX. We have dealt with Ignacio before and will only be looking for him again! Kind, friendly, patient and genuinely interested in our happiness and total satisfaction! Thank you Ignacio!! More

Report | Print

DO NOT BUY FROM HERE! ! USED CARS MAY NOT BE REPAIRABLE AND THEY DON’T CARE. After our original Lexus was totaled due to an accident, we went back to this dealership for a ! USED CARS MAY NOT BE REPAIRABLE AND THEY DON’T CARE. After our original Lexus was totaled due to an accident, we went back to this dealership for a replacement of the same model. Ended up with a used 2015 RX350 - not bad, was purchased quickly due to the need and trust/prior experience with this dealership and the need for a vehicle. Over the next year we brought that vehicle back to the dealership twice for “unexplained noises”. It went so far that a mechanic sat in the vehicle while the owner drove in a circle and listened to confirm the sound before finally tightening what was loose. Beginning of 2022 that car was shot at while parked (no one inside, most damage on windshield and top frame). We filed a claim and brought it to the dealer’s body center expecting a quick repair for the damage (the same place we brought it for noises). The mechanic found that the front bumper absorber and headlights had non-repairable damage completely separate from the gun shot damage. This was strange as we’ve never had it in an accident. We did a bit of digging and found the car was repaired by the prior owner (not insurance) before it was purchased by Lexus. The owner paid out of pocket for a minor accident according to the CarFax. There was no mention of headlamp or absorber damage in both CarFax and from the insurance company tied to the car at the time of the repair. Now the car is sitting in their Wayzata repair center, bumper off, headlamps off, not being worked on for the gun shots because of damage that happened prior to its purchase. We reached out to Lexus of Wayzata for help on the issue as any customer would when they realized they’ve purchased a non-repairable or defective item, but after talking with both the salesman who sold it to us and a supervisor we received no help on the matter, even with our brand and dealer loyalty. Just to note, I understand they aren’t actually responsible for the damage found. The issue is that even with their so-called “161 Point Inspection” not once did they bother to check the headlamps or bumper absorber to inform us of any lingering/extra damage. As if they expect us to remove the bumper ourselves and check the extent of the damage after we see the CarFax report as we car shopping. Keep in mind, this is all after the fact that we’ve brought the car in multiple times complaining about noises from it. Ultimately they sold us a non-repairable (headlamps need to be replaced, can’t be put back) and unsafe car. They did not do their due diligence in inspecting the vehicle and certifying it’s safety (bent absorbers ARE NOT SAFE) or ensuring it could be repaired. That is the issue with this dealership and why we are NEVER buying from this dealer again. More

Report | Print

Rick was professional, knowledgeable, helpful, accommodating, thorough, friendly, attentive and explained what service was needed in a clear concise manner. accommodating, thorough, friendly, attentive and explained what service was needed in a clear concise manner. More

Report | Print

I thought everyone was very helpful and knowledgeable about the service of their duties and the information provided about the Lexus. about the service of their duties and the information provided about the Lexus. More

Report | Print