Ibrahim Kourbeh

Always helpful. Quick service when I needed a windshield wiper housing unit replaced. I like the service team here and prefer it to Otto’s. Quick service when I needed a windshield wiper housing unit replaced. I like the service team here and prefer it to Otto’s. More

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Great service. Scott is really helpful managing the process and the entire team is fantastic. process and the entire team is fantastic. More

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Amazing Customer Service! I always look forward to having my car serviced at Mini on the Mainline, and it’s all due to my Service Consultant Michele! She provides great custome I always look forward to having my car serviced at Mini on the Mainline, and it’s all due to my Service Consultant Michele! She provides great customer service and goes above and beyond to assure her customers get the best attention/service! More

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My father and I brought my current 2007 Mini Cooper Convertible in for service. During this time, we made an arrangement to test drive the Mini Cooper Countryman. Our salesperson, Ibrahim, was fantasti Convertible in for service. During this time, we made an arrangement to test drive the Mini Cooper Countryman. Our salesperson, Ibrahim, was fantastic. I had already built my own Countryman online, but he asked for us to build it together and talk about why I wanted almost every feature available (my father wanted me to cut back a little on the price). We did just that and ended up building a Countryman that fits my lifestyle. We signed the deal and were VERY happy with our new salesman! My Countryman is not being built for me and I am to expect it in the next two months. I am so anxious for its' arrival and to spend a few hours with Ibrahim learning all about the MINI Connect and Navigation system! More

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I have bought about 25 cars in my adult life and this is the BEST dealership experience I have ever had( and no I am not related to these salespeople) We were dead set against going to dealership to look at the BEST dealership experience I have ever had( and no I am not related to these salespeople) We were dead set against going to dealership to look at Minis thinking that they would be more expensive etc... but we were referred by three different and diverse sets of people to the three people we listed in the above box( Mark-Seth and Ebraham ) Seth( Service) was referred to us by a friend who is a BMW mechanic and Seth spent a very long time the evening before we were set to go look at cars at a non Mini dealership- and he was VERY thorough and helpful NEVER forcing the issue of using his dealership- but rather extolling the virtues of the Mini) When we arrived at the dealership( I thought-what the heck- all signs seem to be pointing to this place-let's give it a shot first)we were greeted warmly -I asked for Ebraham and was told he was not in til 1pm- but told that Mark was available- As soon as I told him that we were looking for a used mini and referred by one of his customers( a customer of mine as well) He knew right away-her name and her history with his dealership-) WOW! Mark spent a great deal of time working with us(ALL DAY) finding the right fit within our limited budget- he listenend carefully to our likes and dislikes and steered us in the direction of several cars. The he stepped back and gave us time to wrangle through the decision of which to pursue. In the meantime Ebraham arrived and we introduced ourselves and told him the connection- he again was very enthusiastic and never seemed put out that Mark (caught the sale) but rather pleased we were at the dealership and happy we were working with Mark several service employees overheard our conversation and chimed in about the person that referred us-they ALL knew her- which soo surprised me-and made me glad to be there- ANYWAY in case you can't tell LOVE the car LOVE the dealership and am more than happy to tell anyone about the FABULOUS experience we had START to FINISH! More

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when i first walked into mini on the main line i was deciding between two vehicles. i looked around the lot, ibraham introduced himself,he was very i mean very polite. i sat down at his desk, "built" my deciding between two vehicles. i looked around the lot, ibraham introduced himself,he was very i mean very polite. i sat down at his desk, "built" my own mini. he was always giving me good suggestions since he had a mini of his own. when i went to pick up my mini, he didn't just hand me the keys and say thank you. he spent over an hour explaining the computer system to me, he went way above and beyond to please me. on the whole my expierence was a good one. i would recommend this dealer to anyone. More

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