Ibe Ogwu | Page 17

My initial contact was with the Internet Department and Craig Bovio. Craig was very responsive and his first offer indicated that they wanted to sell me a car. We discussed my concerns and he along with Mi Craig Bovio. Craig was very responsive and his first offer indicated that they wanted to sell me a car. We discussed my concerns and he along with Michael Andrews addressed everything up front so there would be no surprises. I had the tremendous please of working with Ibe, yes, just like the auction house...He could not bend over far enough to treat me as his only customer. Ibe represents everything we expect but most times never receive. He puts the customer on the pedestal and gives service. Plain and simple. He respects your time and money. If you are in the market and seeking a comfortable car buying experience, contact Ibe at Flagship. You will not be disappointed. More

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While walking through the sales floor, considering the trade in and purchase of a new vehicle, I was approached by Ibe Ogwu, who very kindly and unobtrusively greeted me and offered assistance if needed - trade in and purchase of a new vehicle, I was approached by Ibe Ogwu, who very kindly and unobtrusively greeted me and offered assistance if needed - no pressure, no aggressive sales tactics, which made me feel comfortable and relaxed immediately. Once I was prepared to make inquiries, braving the heat of a very warm summer day, Ibe patiently accompanied me while I viewed the available models on the expansive lot. He remained very patient even when having to repeat the same process with my husband who had joined us. Ibe was most accomodating and took the time to ensure that we found the perfect vehicle (features and price). Making a major purchase can be a stressful experience, but Ibe transformed it into a very pleasant experience. He shared our excitement when the car was delivered and took as much time as necessary to acquaint me with the new features and to provide guidance using the on-line tools for in-depth demonstrations. I highly recommend Flagship Motors and Ibe Ogwu! Because of the outstanding service provided by this dealership, this is our 4th purchase from Flagship Motors over the years; we look forward to our continuing relationship. More

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I had a great experience with Ibe Ogwu at Flagship Motorcars in Lynnfield. Ibe is a real gentleman -- not at all pushy or aggressive about sales. Instead, he was extremely informative and responsive Motorcars in Lynnfield. Ibe is a real gentleman -- not at all pushy or aggressive about sales. Instead, he was extremely informative and responsive and really helped me make a decision about what car to buy. Then he was very efficient about handling all the purchasing details. It was a pleasure buying my car from Flagship and working with Ibe. More

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My experience with flagship motorcars mercedes dealership in lynnfrield MA with Ibe Ogwa was very excellent. Me and my husband had an amazing experience in puchasing our new GL 450 mercedes car. Ibe was wond in lynnfrield MA with Ibe Ogwa was very excellent. Me and my husband had an amazing experience in puchasing our new GL 450 mercedes car. Ibe was wonderful,knowledgeable about cars, patient, good adviser ,very kind with excellent customer care and good communication skills etc. I tried so many dealerships around MA reseaching about the car of my dream, I had horrible receiption. Most dealerships looked at us like we can not afford buyiing GL 450 but when we got to flagship motorcars in lynnfield MA we where welcomed without being discriminated. Ibe thank you for your wonderful service with my family. More

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I appreciated the comprehensive information provided; the thorough discussion in answering my questions; and the attention to detail. Ibe Ogwu and Rami Tayoun were gracious and professional and ensured there thorough discussion in answering my questions; and the attention to detail. Ibe Ogwu and Rami Tayoun were gracious and professional and ensured there were no surprises throughout the process. A truly well-run business in which no detail is spared and matched up with the homework I had done prior to my visit. Thank you to the Flagship Motors staff! More

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Ibe and Gil helped me in many ways, which made buying my new GLK250 Mercedes much easier than I anticipated. I really appreciated their going beyond my expectations; let me be more specific. There were two new GLK250 Mercedes much easier than I anticipated. I really appreciated their going beyond my expectations; let me be more specific. There were two occasions in the buying process where I needed help getting to and from the dealership. In one instance, they drove me home - which is not down the street! Another time Ibe met me at Logan airport and brought me to the dealership. Well done guys. The car I wanted was not in their inventory. However, Ibe carefully elucidated my specific specifications, and they were able to locate the exact car and have it brought to their dealership. Again, well done. I’d be happy to work with them again, and refer the dealership to others. More

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Ibe provided excellent customer service , my overall experience at the dealership was exceptional because of the help and friendliness that Ibe provided. He made the experience of purchasing a car enjoy experience at the dealership was exceptional because of the help and friendliness that Ibe provided. He made the experience of purchasing a car enjoyable and at the same time he was very professional and thorough. I highly recommend going to visit him at Flagship if you are interested in purchasing a vehicle . More

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Ibe was outstanding. He was very friendly, patient and helpful. I looked at 4 different vehicles and he didn't pressure me. I would definitely recommend him! helpful. I looked at 4 different vehicles and he didn't pressure me. I would definitely recommend him! More

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Great experience , Ibe was the best to work with. I wish him & flagship motorcars the best. I can't wait to purchase my next vehicle thru Herb Chambers. him & flagship motorcars the best. I can't wait to purchase my next vehicle thru Herb Chambers. More

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We had the pleasure of purchasing a new Mercedes from Flagship Motorcars. After extensive research, dealership visits and pricing of Lexus, BMW and Audi, we decided to purchase a Mercedes from Flagship M Flagship Motorcars. After extensive research, dealership visits and pricing of Lexus, BMW and Audi, we decided to purchase a Mercedes from Flagship Motorcars. This dealership has an extensive inventory and an impressive reputation for customer service. Ibe Ogwu, our Product Specialist, was tremendously helpful every step of the way. He was very kind, helpful, patient and completely responsive to telephone calls and e-mails, both pre and post-purchase. There were none of the "pressure" measures typically seen during car purchase, which is always a concern when purchasing a vehicle. Ibe understood our concerns, our price point and what we were hoping in trade for our old vehicle. He and Ken Julian, Sales Manager, provided us with exceptional incentives and a fair trade value, helping to make the final price in our target zone. George Sarkis, Business Manager, was also quite helpful when we added maintenance plans, other options, and completing the required documents. Jody, the dealership receptionist, was also pleasant, courteous and helpful, which is very important, as that is the first person a customer meets when arriving and often sets the tone. When we picked up the vehicle Ibe provided an extensive overview of the vehicle's features, making sure the vehicle was ready to go and in pristine condition. He followed-up after delivery, answered questions and provided outstanding customer service, which is the hallmark of a great sales and purchase experience. This dealership knows that the customer service experience is that intangible that often makes the difference when deciding which car to purchase. Keep up the good work! More

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