Ian Coyle

Unfortunately the service department here leaves much to be desired. Exceedingly long waits for simple services like oil changes. When I asked when my car would be ready (I waited and the guy said it woul be desired. Exceedingly long waits for simple services like oil changes. When I asked when my car would be ready (I waited and the guy said it would be less than an hour) he simply said Oh it shouldnt be too much longer. He said this several times thinking it would solve the issue. Then when I asked again they fired back asking if I wanted to do a brake service or change two tires. Wait, didn't you just say it shouldn't be too much longer? Why is the car still with the worker then? Simply put when you have an appointment it shouldn't increase the time you're sitting there. They will try to upsell you on things you probably don't need. Next time, I'll trust my service with valvoline. They're quick and reliable! More

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Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More

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I went to get an oil change the staff was really friendly and everything went super smooth and everything went super smooth More

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Ian was super helpful and I would definitely recommend this dealership to my friends and family! this dealership to my friends and family! More

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If I could rate 0/5 stars I would. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. Kelly Ford is NOT the place to go. Ian was extremely rude and disrespectful when I was trying to get a better understand of the issue with my vehicle. My appointment was made a month in advance, work on my car did not begin until an estimated 3 days after my appointment. I asked for further details as to why the repair took longer than my warranty allowed and Ian told me I don’t get that information only the day I dropped it off and picked it up. Ian was extremely sarcastic and told me “that’s the real world time.” I asked Ian twice to show me where on my vehicle the blockage was that was causing rain water to drip all over my feet and head while I’m driving, he refused to come out to my vehicle both times and proceeded to “explain” using much terminology he knew I did not understand. I am disgusted by the way I was spoken to and the responses my father had to go out of his way to get. I would contact the shop Manager ‘Kasey’ but my receipt lists ‘Michael’ as the shop manager. So I guess there’s no clear understanding of who is in charge. They also removed all my Bluetooth settings, assuming to plug in their own phones for who knows what reason, and yes, I also OVERPAID. More

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Treated poorly, never heard back from a coward service manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say i manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say it own it do it. 7th Ford and LAST !! More

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Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. the techs were awesome. Caitlin was very helpful when I got there. More

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Caitlin rocked (and Mike), they communicated well, responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. More

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Everyone was concerned and very very helpful Caitlin was awesome as well as Ian Guided me into concerns about my truck and helped me make an informed decision thank you so much was awesome as well as Ian Guided me into concerns about my truck and helped me make an informed decision thank you so much More

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Great service department that completed , timely repairs and quality work while staying committed to the customers needs and quality work while staying committed to the customers needs More

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