Hysen Alickolli

Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz. More

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Overall it was very nice all the staff was nice & helpful I would recommend anyone I would recommend anyone More

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Andrea, sales, financing, GM, everyone encountered was great, best customer services. Dealer is very nice and clean. great, best customer services. Dealer is very nice and clean. More

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I have leased several cars and just purchased one of them from this dealer. Each time I have received exceptional customer service. from this dealer. Each time I have received exceptional customer service. More

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I was sent a Purchase order with the agreed upon price. I signed and sent the PO back. Just shy of a full price offer by $281. On purpose they never counter signed and they sold the car the next day to s I signed and sent the PO back. Just shy of a full price offer by $281. On purpose they never counter signed and they sold the car the next day to someone else. This Sales team is unprofessional and shady to the highest degree. Do not give them your business. More

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The best dealer so far i want to 2 dealers they could fix my van lober Mercedes worst dealer service ever and kanauz at lake bluff my van lober Mercedes worst dealer service ever and kanauz at lake bluff More

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Disappointing experience Unprofessional and unethical behavior expressed by preowned cars manager Hysen Alickolli. Dissmisive and missleading attitude! Overall Very disappoi Unprofessional and unethical behavior expressed by preowned cars manager Hysen Alickolli. Dissmisive and missleading attitude! Overall Very disappointing experience! We purchased a car with cracked front windshield, which was discovered by us while we were still in process of purchasing the viehicle. Please, notice : we have purchased certified preowned 2020 car! Used car sales manager rudly informed us that they will "patch up the windshield in a week"!!! Rigth now I am driving a damaged car, compromising my kids and my own safety! More

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Grateful to work with Hysen This was my very first luxury car purchase. It was a very exciting process for me. I have driven my previous car to the ground and it was time to trea This was my very first luxury car purchase. It was a very exciting process for me. I have driven my previous car to the ground and it was time to treat myself with an upgrade. When I first checked out this dealership I was helped by Issac and Lok who were wonderful. It was a bit overwhelming as a first time customer but they were great! I wasn't ready to make my decision that night so I had to really think about my options. I'm glad they followed up. I made an appointment to come back a second time and Lok set me up with Hysen. Hysen made it a definitive decision this time around. He was very personable, we talked about growing up in Chicago, our backgrounds and cars- This helped turned down my stress level. He was very thorough, showing me all the GLC 300's in their showrooms. When I wasn't happy with the models there he drove me to their service center which holds all of their inventory. I saw all of the GLC's and I found the one! He let me drive it back to the dealership where we began the negotiating process. He made it so easy and stress free! We got our price within 20 minutes. I was sold! He went through all of the buttons, all of the features and everything I would need to know about this car. He didn't just go through the basics, he showed me how to work apple car play and really helped me decide what was important for me and what I needed vs. what I didn't need. I was there for about 3.5-4 hours until 10pm and he did not show any sort of frustration that we were there so late. He was patient, informative, professional and very down to earth. He helped me make decisions which is very important because he's the expert and I felt like I was in good hands. I couldn't be happier with my experience at this Mercedes Benz dealership, esp with the staff. Superb customer service! I will definitely recommend anyone looking to buy a MB car here, and most importantly to work with Hysen. More

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Fletcher Jones Returning Customer Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to cont Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to continued great customer service. More

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