Humberto "Beto" Rodriguez

Start off with my partner buying her very first brand new car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually ev car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually every day, we were told it's not done. W're trying to figure it out, etc. If I remember right (this was a couple years ago) th,y had the car for two weeks. They did get us a loaner car, a new 21' Kia Forte GT Redline. When we did get the K5 back, two weeks later, it had 7k miles put on it, and the interior was dirty (fabric). I had the service manager come out and look immediately. He acknowledged it and offered to have the grease on the seats professionally cleaned. That's when I noticed the mileage. There is no excuse that can be made for this. Her brand new car was being used by someone else or loaned out. We could never get a straight story on what happened - we were not happy. Still, it was acknowledged that something wrong had happened. She bought the 21' Forte GT Redline they gave her as a loaner instead. Obviously, not wanting to keep a brand new car that had been used for 7k miles and had grease on the seats. The owner, and Humber called (I was on three three-wayning) and gave her six free oil changes in exchange for not writing a bad review. She's had two of her six services done, as this car is a 21' bought in 20' and s,e barely drives it. It has under18k miles on it currently, as of Feb 2025. I can provide pics if you like. It's time for a service, not by miles, but by time. WE have called and left messages for services with no return call. Return number was left every time. We had this problem the last time, too. Last time, we called Humberto, and he got it scheduled. THIS time, two messages to service, three messages to Humberto, and I myself called and left a message. We got crickets - nothing. I can only speculate this is what is happening: because they had an unreliable employee who loaned/took her brand new K5 for 7k miles, broke the plastic eye lashes on the Forte the first free service (they did pay me to order new ones) and there was a tire issue, they did pay for. ANOTHER tire issue, that when they gave me a price, it was $45 more than quoted when they said it was ready. It's been problem after problem with this dealership. We went there cause of their good rep.and Kia's were less than many other vehicles. But, it surely seems that they pick and choose who gets good service and who doesn'. I know the diplomatic response from the owner that's gonna happen- but there is no excuse. 1. Original new car was loaned out and 7k miles were put on it while it was in for warranty work - for two weeks. 2. Owner and GM contacted her and gave her six free oil changes for no bad review. 3. Quoted a price on a replacement tire, that was $45 more than we were quoted. 4. Couldnt get a return call from service after approx five messages for the 1st oil change. Went through the GM to get it scheduled. 5. Service broke off her headlight eyelashes (they did replace them) 6. Another tire issue, that due to no returned phone calls we went to a tire shop and had it replaced. Tire shop gave paperwork that this was a defective tire - they did pay us back. We shouldnt have had to do this in the first place if someone would call us back. 7. This time, Multiple unanswered messages left for service, multiple messages to Humberto, a message in the general mailbox. Spoke with a human twice and asked for Humberto - sent to vm. Nothing. No call has been returned. At this point, I wouldnt let this dealership touch this car. I'll get a Groupon for an oil change rather than have their people sabotage the car. It's the old "you busted us and called us out, now we're gonna treat you like crap, or like you don't exist. I was with my friend every step of the way, and was personally involved in all aspects, and every interaction. Including being on three way calling when she was promised six free oil changes,so a bad review was not written. I More

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Very professional and helpful. No pressure just a lot of listening to my needs and guidance. No pressure just a lot of listening to my needs and guidance. More

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Cody + Royal team! We wanted to say thank you so much for the help and guide through finding the right car for our family. It was a pleasure doing business with you and We wanted to say thank you so much for the help and guide through finding the right car for our family. It was a pleasure doing business with you and Beto. We appreciated the time, care and support spent on us and making this an easy process/journey. We'd highly recommend anybody to come to you. You are the best. Thank you! More

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Beto is the BEST! This is the fifth or sixth Kia we've purchased at Royal Kia. Beto always makes the process so enjoyable. We've gotten better deals here at Royal than This is the fifth or sixth Kia we've purchased at Royal Kia. Beto always makes the process so enjoyable. We've gotten better deals here at Royal than anywhere else - even when they've been competing with dealerships in Phoenix! There's a reason they are consistently one of the top Kia dealers in the state...and Beto is a big reason why. More

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Very attractive facility! Everyone was welcoming and had great eye contact. That is important to me. Louis was genuine and listened to every question or comment I I made. He Everyone was welcoming and had great eye contact. That is important to me. Louis was genuine and listened to every question or comment I I made. He was the perfect salesman for me as I can be challenging but not in a bad way. Your attention to detail was excellent. Thank you for a great experience. Going to buy a car is stressful and left your dealership happy. More

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Refuses to return calls, buyers are passed from rep to rep with story after story. If they don't believe they can sell you a car with in an hour and at an inflated price then you are just a speed bump to rep with story after story. If they don't believe they can sell you a car with in an hour and at an inflated price then you are just a speed bump to them. Screenshot everything, after receiving a written price quote from a sales manager the vehicle price was raised by over 1000 dollars in listing with rep claiming the price I had was "discounted" despite cargurus flagging it as above market value before change. Cherry picked/fake reviews, untrained sales reps (Ray) under the table deals (Jake) laughable lies (Car has been in reconditioning for 3 weeks with no work done) BBB complaint filed, AZ DOT inquiry opened. Next call is to Paul Weitman to explain Royal Kia's discrimination against buyers More

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Great working with Cody and Beto. They helped us get into the car we wanted. Very hands on and communicative. They helped us get into the car we wanted. Very hands on and communicative. More

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Keith Jones of Royal Kia in Tucson is calm patient and very informative, he guided us through the car buying process with great expertise. He helped us connect and set up our car insurance before leaving very informative, he guided us through the car buying process with great expertise. He helped us connect and set up our car insurance before leaving so we would feel safe. I highly recommend this dealership as there are no bargaining "games," you pay the asking prize along with offered perks like a generous trade in, active military bonus, etc. Thank you for making the car buying experience clear and pleasant. More

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William’s review of my new car and its features was extremely thorough. The delivery went off without a hitch and the vehicle was spotless. extremely thorough. The delivery went off without a hitch and the vehicle was spotless. More

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Aaron was incredible to work with. He met all our needs, was extremely professional and very knowledgable on the details of the car. I’ve had many car buying experiences before but Aar He met all our needs, was extremely professional and very knowledgable on the details of the car. I’ve had many car buying experiences before but Aaron broke the mold. He was patient and address every question/concern we had. Our family is very happy with the experience and will be returning to work with Aaron again in the future. More

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