Hugo Monterroso
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
Dealership Experience
9 yrs
Industry Experience
9 yrs
Languages Spoken
English
Spanish
515 Reviews
Write a Review515 Reviews of Hugo Monterroso
December 11, 2024
Everything was ok just took way to long to get back my vehicle with the rental that was provided charged me twice as much for tolls then I’ve used. I went to the dealership for an oil change they fixed th vehicle with the rental that was provided charged me twice as much for tolls then I’ve used. I went to the dealership for an oil change they fixed the other problems that was wrong with my car that was a plus but forgot to do my oil change so I had to make a small trip back to the dealership to get that done but overall the dealership is a great place to come to love the customer service they provide every time I go there. To be honest this was my first time experience a Daley with the service at this dealership. I understand that it can get a little busy at times but overall I’m satisfied with the service I’ve received. More
Other Employees Tagged: Miguel Obregon, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Lazaro Varas, Jorge Del Pino, Paula Bean, Shauna Davis
December 03, 2024
Excellent care and professionals throughout the process. Sina Heydarian was amazing. I recommend him highly. Sina Heydarian was amazing. I recommend him highly. More
Other Employees Tagged: Ernesto Rivas, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino , Sina Heydarian
December 02, 2024
Sucks. Incompetent mechanics and service department. My car has been there for months with no solution Incompetent mechanics and service department. My car has been there for months with no solution More
Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Carlos Blanco, Felipe Francisco, Jose Lopez, Lazaro Varas, Jorge Del Pino, Paula Bean, Shauna Davis
December 02, 2024
Amazing start to finish. Quality work and a quality staff. My dealer of choice and it should be yours to. Quality work and a quality staff. My dealer of choice and it should be yours to. More
Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Paula Bean, Shauna Davis
December 02, 2024
Pesimo el servicio, super decepcionada ,fui por un problema y me aranaron el carro , lo pintaron y me dejaron salpicada la parte negra , en fin 4 meses sin carro por culpa del dealer , el arreglo lo v problema y me aranaron el carro , lo pintaron y me dejaron salpicada la parte negra , en fin 4 meses sin carro por culpa del dealer , el arreglo lo viramos 3 veces y aun no se si sirva 🥹 More
Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Lazaro Varas, Evan Starr
November 30, 2024
A few days ago I went to this dealership to have my oil changed and my tires rotated and I was attended to by a very special person, Paula Bean, who was very professional and provided wonderful service. Th changed and my tires rotated and I was attended to by a very special person, Paula Bean, who was very professional and provided wonderful service. Thank you Paula and I hope you have a nice Christmas and a happy New Year. I recommend this dealership. More
Other Employees Tagged: Paula Bean
November 28, 2024
He was extremely dishonest and flat out lied to me several times. Claimed a recall on my clutch had already been done when it had not. Then he lied again about not having the parts in stock so that several times. Claimed a recall on my clutch had already been done when it had not. Then he lied again about not having the parts in stock so that I would wait even longer and pick up my vehicle. He refused to provide me with his supervisor’s contact information also. After I spoke to the service director, Hugo Monterroso still has a job, amazing!!! What he did is borderline criminal, fraudulent and unprofessional. I will never go back to his dealer. More
Other Employees Tagged: Anthony Tamarit, Miguel Obregon
November 26, 2024
Yo opino que la compañía es excelente, buenos trabajadores y muy eficientes igual los manager y supervisores trabajadores y muy eficientes igual los manager y supervisores More